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Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.· Provides research-based insights into consumer behavior across a diverse series of businesses, including health care, food service, hotels, pharmaceuticals, and retail· Demonstrates that the idea of there being a linear relationship between customer satisfaction and customer loyalty is a myth· Refutes the oft-heard objection that creating highly satisfied customers is too costly by showing that highly satisfied customers are consistently 2–5 percent cheaper to serve than satisfied ones· Offers business owners and managers a proven methodology for better understanding the key aspects of a company's product and service offerings that create highly satisfied customers· Examines the organizational challenges inherent in deploying a customer loyalty initiative and discusses ways that successful companies have overcome these challenges

Length from bust to hem of size S: 109cm.  Chest 33cm, Waist 27cm, size 8.  Maxi dress.  Lined.  Model is a standard XS and is wearing size XS.  True to size.  Stretchy. Adjustable straps. Cowl neckline. Lace trim. Invisible side zipper. Split to skirt. Cold hand wash only. Polyester.  Throw on the Capturing Joys Maxi Dress and you'll be made for the spotlight! This stunning dress features a cowl neckline with lace trim and a split to skirt. Style with heels for a look we love.

Centifolia Rose Radiance Capturing Mask 1 un.

It seems like two separate realms. One is occupied by acclaimed dancers from Brooklyn's legendary Mark Morris Dance Group, the other by people with Parkinson's disease. Capturing Grace is about what happens when those two worlds intersect. Filmed over the course of a year, this remarkable documentary reveals the hopes, fears, and triumphs of this newly forged community as they work together to create a unique performance. It's a story filled with compelling moments and enduring characters who de

Sarback puts aside abstract formulas and shares her technique of "full-color seeing, " that will create greater impact in any artist's work. Features nine complete demonstrations.

Unread book in perfect condition.

Lu Xun, the father of modern Chinese literature, is an essential read for the intermediate and advanced student of Chinese. Nahan is his first collection of short stories and includes some of his most famous short stories. The most famous works include: A Madman's Diary, Kong Yiji, Medicine, Hometown, A Passing Storm, and A Village Opera. Due to its complex writing system, Chinese is one of the most difficult languages in the world. Full literacy of Chinese requires a working knowledge of three to four thousand Chinese characters and breaking into reading Chinese literature is a daunting task. Capturing Chinese Short Stories from Lu Xun's Nahan is a comprehensive tool to help students of Chinese read Chinese literature in its original form. Footnotes highlight the more difficult vocabulary and pinyin is provided for the entire text. There is no need to constantly consult a dictionary or look up difficult characters by radical. Historical events, people and places are explained throughout and illustrations recreate the scenes. * Full stories unabridged in simplified Chinese   * Pinyin for the entire text  * Definitions for difficult vocabulary  * Historical explanations and summaries  * Illustrations throughout  * Free MP3s read by two native speakers Please note, the text is in simplified Chinese characters.The following stories are included: * Nahan Preface* Diary of a Madman* Kong Yiji * Medicine * Tomorrow * A Small Incident * A Story About Hair * A Passing Storm * Hometown * Dragonboat Festival * The White Light * A Comedy of Ducks * Some Rabbits and a Cat* Village Opera

This is a paper back book: Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.

Photographers who need help getting in the mood and expanding their creative potential will find the guidance they’ve been seeking in this beautiful reference book. Using his most breathtaking work as examples, photographer Joseph Meehan demonstrates how to take photos that go beyond mere representation to make a statement, convey a feeling, or capture an emotional atmosphere. This is a must-have how-to for all photographers wishing to imbue their images with personal expression.   

Offers guidance on how to create watercolor paintings of such moving subjects as birds, boats, horses, and basketball players

Book is in NEW condition. 0.66

With this celebration of luminosity and color, artists can see how to use acrylics to catch light, capture mood, and build atmosphere. The inspiration and instructions come from John Hammond, one of the most successful painters in acrylics today. He uses more than 100 of his own paintings—some shown in various stages—to illustrate the techniques and reveal the many possibilities of this flexible and increasingly popular medium. As well as presenting an overview of materials and methods specific to acrylics, Hammond addresses issues of composition, color, and texture. He deals with working on location and discusses a wide variety of themes, including: Water, Boats and Beaches; City Views; Mediterranean Light; and Figures in Light and Shade.

A bestselling author goes behind the lens of a legendary photographer to capture a magical timeA consummate photojournalist, Stanley Tretick was sent by United Press International to follow the Kennedy campaign of 1960. The photographer soon befriended the candidate and took many of JFK's best pictures during this time. When Kennedy took office, Tretick was given extensive access to the White House, and the picture magazine Look hired him to cover the president and his family. Tretick is best known today for the photographs he took of President Kennedy relaxing with his children. His photographs helped define the American family of the early sixties and lent Kennedy an endearing credibility that greatly contributed to his popularity. Accompanied by an insightful, heartwarming essay from Kitty Kelley―Tretick's close friend―about the relationship between the photographer and JFK, Capturing Camelot includes some of the most memorable images of America's Camelot and brings to life the uniquely hopeful historical era from which it emerged.

Shedding new light on the American campaign to democratize Western Germany after World War II, Capturing the German Eye uncovers the importance of cultural policy and visual propaganda to the U.S. occupation.        Cora Sol Goldstein skillfully evokes Germany’s political climate between 1945 and 1949, adding an unexpected dimension to the confrontation between the United States and the USSR. During this period, the American occupiers actively vied with their Soviet counterparts for control of Germany’s visual culture, deploying film, photography, and the fine arts while censoring images that contradicted their political messages. Goldstein reveals how this U.S. cultural policy in Germany was shaped by three major factors: competition with the USSR, fear of alienating German citizens, and American domestic politics. Explaining how the Americans used images to discredit the Nazis and, later, the Communists, she illuminates the instrumental role of visual culture in the struggle to capture German hearts and minds at the advent of the cold war.

Master photographers Robert S. Brantley, Philip Gould and Richard Sexton have indeed captured unforgettable portraits of one of our nation's most cherished historic treasures. Capturing Oak Alley parallels their masterpieces with poignant images from the past, as well as pertinent testimony by well known professionals. The first edition is at once a keepsake, a proud tribute to Louisiana's unique golden age, a toast to the Bicentennial Celebration of the Louisiana Purchase and a thing of beauty to enhance any collection of fine books.

Book is in NEW condition. 0.66

Buy with confidence! Book is in acceptable condition with wear to the pages, binding, and some marks within 0.6

Discusses cameras and lenses, gives advice on composition, and tells how to photograph plants and flowers, and work under adverse weather conditions

Immerse yourself in the pages of Capturing the Magic's Disneyland for a visual journey through the history and details of Walt Disney's magical world. Walt Disney had a vision. It was a vision of a place where children and parents could have fun together. After numerous visits to Los Angeles' Griffith Park with his daughters, Diane and Sharon, Walt Disney dreamed of opening an amusement park with attractions that could entertain the whole family. Disney originally envisioned utilizing the 8-acre space adjacent to his studios in Burbank; however, he soon realized the space would not be vast enough to house his creative plans. Walt hired a consultant to find the appropriate venue for his proposed project and ultimately purchased a 160-acre tract of orange groves in Anaheim, poaching the best talent from his studios to breathe life into his vision. Thus, the "Happiest Place on Earth" was born. Today, Disney Parks can be found all around the world, but Disneyland, the only park created entirely under Walt's supervision, remains the cornerstone of America's theme parks and the second most visited theme park in the world. Capturing the Magic celebrates the wonder of the Disneyland Park, Walt Disney's magical lands where stories, fantasy, and enchantment. Leave today behind as the creators of Capturing the Magic take readers on a visual celebration of the world of yesterday, tomorrow and fantasy. With hundreds of breathtaking images of Disneyland Park, Disney California Adventure Park, Downtown Disney District and the Hotels of Disneyland Resort, Capturing the Magic highlights the evolution of Walt's vision, the design and Imagineering and the magic held within each immersive land. Author Holly Wiencek crafts an excellent story of Walt Disney's legacy using her insider experiences, extensive Disney research and rich historical details, coupled with fantastic imagery to make readers feel as if they have just stepped into the magic.

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.