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Extensively updated with expanded and newly added chapters, the second edition of Competence in Interpersonal Conflict continues to present a conceptual framework for why communication competence is central to conflict management. Although no checklist of communication behaviors can guarantee success, the authors offer constructive guidelines that provide a basis for grappling with future conflicts in five unique settings: intercultural, organizational, familial, mediation, and violence in intimate relationships. Within any conflict interaction adept communicators embrace the notion that adopting an ethical stance is both desirable and practical. Conflict between people is a natural feature of the human condition; when people interact and form relationships, conflicts inevitably emerge. How individuals manage conflict, and how they perceive both the opportunities and challenges it provides, will define their interpersonal relationships in more ways than any other kind of interaction behavior. Collaboration and adaptation are the hallmarks of a competent communicator, therefore how partners communicate during conflict can be more important than the frequency of their disagreements. Titles of related interest from Waveland Press: Holmes-Gan, Nonviolence in Theory and Practice, Third Edition (ISBN 9781577667605); Littlejohn-Domenici, Communication, Conflict, and the Management of Difference (ISBN 9781577665038); and Smith-Tague-Busler, The Key to Survival: Interpersonal Communication, Third Edition (ISBN 9781577664239).

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Conflict between people is a natural feature of the human condition. When people interact and form relationships, disagreements inevitably emerge, with both negative and positive consequences. How these interpersonal conflicts are managed powerfully affects our relationships, perhaps more so than any other kind of interaction behavior. To understand interpersonal conflict, we need to recognize the ways in which communication conveys problems between people. This text serves that purpose, focusing on disagreements between individuals in a variety of personal and social relationships, from friends and neighbors to roommates and coworkers. Readers will increase their competence at managing interpersonal conflicts in a variety of settings by increasing motivation, knowledge, and practical communicative skill.

Book by Poisson-Quinton, Sylvie, Mimran, Reine

From New York Times bestselling author Gail Carriger comes the delightful sequel to Imprudence. Accidentally abandoned! All alone in Singapore, proper Miss Primrose Tunstell must steal helium to save her airship, the Spotted Custard, in a scheme involving a lovesick werecat and a fake fish tail.When she uncovers rumors of a new kind of vampire, Prim and the Custard crew embark on a mission to Peru. There, they encounter airship pirates and strange atmospheric phenomena, and are mistaken for representatives of the Spanish Inquisition. Forced into extreme subterfuge (and some rather ridiculous outfits) Prim must also answer three of life's most challenging questions: Can the perfect book club give a man back his soul?Will her brother ever stop wearing his idiotic velvet fez?And can the amount of lard in Christmas pudding save an entire species?Custard ProtocolPrudenceImprudenceCompetenceFor more from Gail Carriger, check out:Parasol ProtectorateSoullessChangelessBlamelessHeartlessTimeless

Provides analysis of 650 jobs, based on 20 years of research using the McClelland/McBer job competence assessment (JCA) methodology. Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research.

A critical guide to the key principles, methods, implications and benefit of competence-based techniques and vocational qualifications both in the UK and elsewhere. Part One examines the purpose and use of the different competence-based systems, while Part Two gives practical information on implementation.

Underlining in ink. First edition. 147 pages.

Very Good Condition, Contains Some Highlighted, It Has No Tear, Just Minor Wear Out At the Edge Outside Cover of the Book, Besides, It Is a Very Good Used Book

Competence is a term which is making its entrance in the university. How might it be understood at this level? "The Limits of Competence" takes an uncompromising line, providing a sustained critique of the notion of competence as wholly inadequate for higher education. Currently, we are seeing the displacement of one limited version of competence by another even more limited interpretation. In the older definition - one of academic competence - notions of disciplines, objectivity and truth have been central. In the new version, competence is given an operational twist and is marked out by know-how, competence and skills. In this operationalism, the key question is not 'What do students understand?' but 'What can students do?' The book develops an alternative view, suggesting that, for our universities, a third and heretical conception of human being is worth considering. Our curricula might, instead, offer an education for life.

CULTURAL COMPETENCE: A PRIMER FOR EDUCATORS covers all the basics of multicultural education in less than 300 pages, making it easy for instructors to assign it as a main text or for use in conjunction with other books. Diller and Moule give special attention to the psycho-social dimensions of teaching culturally diverse populations.

To meet the care needs of today's diverse patient community, healthcare professionals must learn to care in environments comprising different worldviews, communication styles and expectations. To meet this challenge, it is essential that they operate from a solid foundation of knowledge, based on high standards for cultural competence in nursing practice. Cultural Competence in Caring for Muslim Patients is designed for nurses and allied healthcare professionals. It offers a deeper insight into ways in which the Islamic faith is intertwined with patient care, and explores approaches with which to effectively address the varying healthcare requirements of a growing and diverse Muslim community. Following a clear and accessible format, the book discusses key issues including:· The identity and religious beliefs of Muslims· The ethical dimension in caring· Understanding the Muslim family system· Health considerations during fasting and pilgrimage (Hajj) What's more, case studies, activities and discussion questions throughout actively support learning and reflective practices. This insightful guide will prove a valuable asset for any nurse or healthcare professional looking to develop their understanding of how to deliver culturally compassionate and congruent care.

Intercultural Competence in Higher Education features the work of scholars and international education practitioners in understanding the learning outcomes of internationalization, moving beyond rhetoric to concrete practice around the world. Devoted exclusively to exploring the central learning outcomes of internationalization efforts, this edited volume contains a refreshing combination of chapters and case studies from interdisciplinary and cross-cultural contributors, including: cutting-edge issues within intercultural competence development, such as intersectionality, mapping intercultural competence, and assessment; the role of higher education in developing intercultural competence for peacebuilding in the aftermath of violent conflict; facilitating intercultural competence through international student internships; interdisciplinary and cross-cultural contributions from over 19 countries including Japan, Russia, Serbia, South Africa, and Vietnam; the latest research and thinking on global, intercultural, and international learning outcomes, with a unique emphasis on newer voices. Intercultural competence has become an essential element in international as well as domestic education. This text provides the latest thinking and research within the context of internationalization, presents practical case studies on how to integrate this into the preparation of global-ready students and will be of interest to postgraduate students, international education administrators, and practitioners, as well as scholars and researchers in a variety of disciplines who have an interest in intercultural and global competence.

Cultural Competence in Health Education and Health Promotion, 2nd edition, examines the importance of ethnic and cultural factors for community health practice. Edited and written by a stellar list of contributors who are experts in field, this book describes essential theories, models, and practices for working with race, ethnicity, gender, and social issues. The authors cover a wide range of topics including demographics, disparities, complementary and alternative medicine, spiritually grounded approaches, multicultural populations, culturally competent needs assessment and planning, communication, workforce, program planning, aging, sexual orientation, and future challenges. This edition has substantially expanded coverage on working with diverse groups, social determinants of health, spirituality, theoretical models for multicultural populations, planning and program evaluation, and aging, with new content includes coverage of disability and health literacy. This edition also reflects the latest standards for Certified Health Education Specialist certification and national standards on Culturally and Linguistically Appropriate Services (CLAS), from Department of Health and Human Services, Office of Minority Health

Forensic mental health assessment (FMHA) has grown into a specialization informed by research and professional guidelines. This series presents up-to-date information on the most important and frequently conducted forms of FMHA. The 19 topical volumes address best approaches to practice for particular types of evaluation in the criminal, civil, and juvenile/family areas. Each volume contains a thorough discussion of the relevant legal and psychological concepts, followed by a step-by-step description of the assessment process from preparing for the evaluation to writing the report and testifying in court. Volumes include the following helpful features: - Boxes that zero in on important information for use in evaluations - Tips for best practice and cautions against common pitfalls - Highlighting of relevant case law and statutes - Separate list of assessment tools for easy reference - Helpful glossary of key terms for the particular topic In making recommendations for best practice, authors consider empirical support, legal relevance, and consistency with ethical and professional standards. These volumes offer invaluable guidance for anyone involved in conducting or using forensic evaluations.

What People Have Said About Human Competence: "Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value - Cost, knowledge maps, mediators, and job aids. The great accomplishments Gilbert left behind will continue to profit behavior analysis and performance improvement for a long, long time." --Ogden Lindsley, Behavior Research Company "Human Competence is probably the most borrowed and least returned book in my library. It?s good to have it in print more than once, so that I can keep replacing it, and rereading it for new insights from the original master of HPT." --Rob Foshay, TRO Learning, Inc. "Human Competence stands not only as a tribute to Tom's genius, but also as the best single source of ideas about performance technology. It is a 'must have' for anyone serious about changing the performance of individuals or organizations." --Dick Lincoln, Centers for Disease Control

Relational competence―the set of traits that allow people to interact with each other effectively―enjoys a long history of being recorded, studied, and analyzed. Accordingly, Relational Competence Theory (RCT) complements theories that treat individuals’ personality and functioning individually by placing the individual into full family and social context. The ambitious volume Relational Competence Theory: Research and Mental Health Applications opens out the RCT literature with emphasis on its applicability to interventions, and updates the state of research on RCT, examining what is robust and verifiable both in the lab and the clinic. The authors begin with the conceptual and empirical bases for the theory, and sixteen models demonstrate the range of RCT concerns and their clinical relevance, including: - Socialization settings for relational competence. - The ability to control and regulate the self. - Relationship styles. - Intimacy and negotiation. - The use of practice exercises in prevention and treatment of pathology. - Appendices featuring the Relational Answers Questionnaire and other helpful tools. Relational Competence Theory both challenges and confirms much of what we know about the range of human relationships, and is important reading for researchers, scholars, and students in personality and social psychology, psychotherapy, and couple and family counseling.

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