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We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: - What customer experience really means - Why it matters - Whether it has any substantial business impact - What your organization can do to deliver and sustain your CX efforts, and -How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.

FREE Setup! Save $35 when personalizing this item! Colorful designs boost team unity. 100% cotton Crewneck Short sleeves Features our exclusive Customer Service: Together We Succeed design on the back Add your custom silkscreened personalization to the front Individually folded and bagged with size stickers for easy distribution

Equip your customer service team to jot notes and to enjoy a favorite beverage on the go. 2-piece gift set includes: Heathered Journal With Quotes & Stylus Pen & Canyon 2-in-1 Tumbler & Sipper 16 oz. Journal & Stylus: Heathered, linen-like hard cover; 80 lined pages; Includes inspirational quotes on the top of each right page; Ribbon bookmark, elastic closure, and elastic pen loop; Stylus Pen included for note-taking and touchscreen navigation; Black ink 16-oz. Tumbler: Sipping simplified: one lid, two ways to enjoy hot or cold beverages on the go; Double-walled acrylic body with easy-grip, satin, rubberized finish; Screw-on lid with two ways to sip: slide lid opening for hot drinks & straw port opening for cold drinks; Reusable soft straw included; Slips through straw port; Stopper on end prevents spills and keeps it in place; Eco friendly; Reusable; BPA free; Note: Hand wash recommended Items feature our exclusive Customer Service: Together We Succeed design

FREE Setup Charge! Save $35 when personalizing this item! 100% cotton comfort, unisex styling Crewneck, short sleeve navy t-shirt; Sizes S-4XL Available with our Customer Service appreciation design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Setup Charge! Save $35 when personalizing this item! 100% cotton comfort, unisex styling Crewneck, short sleeve black t-shirt; Sizes S-4XL Available with our Customer Service recognition design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Setup Charge! Save $35 when personalizing this item! 100% cotton comfort, unisex styling Crewneck, short sleeve red t-shirt; Sizes S-4XL Available with our Customer Service recognition design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Silkscreen Setup Charge! Save $35 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in dark heather gray Exclusive Of Course I'm Awesome, I'm A Customer Service Representative design on back; silkscreen personalization available on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

FREE Silkscreen Setup Charge! Save $55 when personalizing this item! Unisex, crewneck, short sleeve T-shirt, in royal Features our exclusive Customer Service: Teamwork, Dedication, Excellence design on back AND your screenprinted personalization on front upper left chest Minimum quantity per design: 18 Adult/Unisex Sizes: S-5XL Individually folded and bagged with size sticker

FREE Setup Charge! Save $35 when personalizing this item! Unisex, crewneck styling with short sleeves Cotton blend gray t-shirt; Sizes S-4XL Available with our Customer Service appreciation design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Silkscreen Setup Charge! Save $35 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in navy Exclusive Customer Service Anagram design on back AND your screenprinted personalization on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

Cotton comfort, unisex stylling . Crewneck, short sleeves, sizes S-5XL . Color available only a shown

Double-wall insulated: stainless-steel exterior with a polypropylene liner; Keeps drinks hot or cold for several hours Snap-on, spill-resistant, thumb-slide lid with rubber gasket Practical and reusable - makes their daily beverage habit more eco friendly Eco friendly; BPA free; Reusable Holds 18 oz. with lid on, 20 oz. with lid removed Full-color wraparound design features our exclusive Customer Service: Taking Pride In The Service We Provide design on front Add your custom personalization to the back Gift box included Note: Do not microwave; Hand wash recommended

FREE Silkscreen Setup Charge! Save $55 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in navy Exclusive Customer Service: Teamwork, Dedication, Excellence design on back AND your screenprinted personalization on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

FREE Setup Charge! Save $35 when personalizing this item! 100% cotton comfort, unisex styling Crewneck, short sleeve black t-shirt; Sizes S-4XL Available with our Customer Service design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Setup Charge! Save $55 when personalizing this item! 100% cotton crewneck short-sleeve T-shirt in navy Our exclusive design on back features a fun quote recognizing your super cool customer service representatives Your personalization on front upper left chest Adult/Unisex Sizes: S-5XL Ready in 7 business days after art approval Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Setup Charge! Save $55 when personalizing this item! Cotton blend crewneck short-sleeve T-shirt in dark heather gray Our exclusive star-shaped word cloud design on the back features words of appreciation for customer service staff Your personalization on front upper left chest Adult/Unisex Sizes: S-5XL Ready in 7 business days after art approval Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Silkscreen Setup Charge! Save $35 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in dark heather gray Exclusive Customer Service: Our Team Makes A Difference design on back; silkscreen personalization available on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

FREE Silkscreen Setup Charge! Save $35 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in navy Exclusive Customer Service Team (Heart Word Cloud) design on back AND your screenprinted personalization on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

FREE Silkscreen Setup Charge! Save $35 when personalizing this item! Unisex styling, crewneck, short sleeves 100% cotton T-shirt in dark heather gray Exclusive I'm Part Of The Customer Service Team Word Cloud design on back AND your screenprinted personalization on front upper left chest Adult/Unisex Sizes: S-5XL Each shirt is individually folded and polybagged with size sticker for easy distribution Ready to ship in 7 business days after art approval

FREE Setup Charge! Save $55 when personalizing this item! 100% cotton crewneck short-sleeve T-shirt in black Our exclusive Customer Service Is An Attitude, Not Just A Department recognition design on the back Your personalization on front upper left chest Adult/Unisex Sizes: S-5XL Ready in 7 business days after art approval Each shirt is individually folded and polybagged with size sticker for easy distribution