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"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

Selling is a blend of art and science, but the ultimate goal is to position yourself to become the only choice for customers. In his first published book, Become the Only Choice, sales guru Mike Jacoutot distills twenty-four years of practical sales experience into an easy to understand consultative sales process guaranteed to deliver top notch results. Woven into an engaging story line, Become the Only Choice clearly and concisely explains Jacoutot s unique approach to consultative selling through the failures and successes of two former collegiate athletes Frank and Al, along with the unparalleled wisdom of the greatest salesperson they have ever known, a man simply referred to as The Wizard. Using a perfect combination of relationship building skills and process management, The Wizard introduces Frank to the three cornerstones of success and the foundational skills necessary to realze his potential. Will Al and Frank make it to the President s Roundtable? Will Frank overcome the seemingly insurmountable obstacles encountered in his third year of selling? What can you glean from the teachings of The Wizard? This book is a must read for anyone looking to hone sales skills, improve sales performance and position themselves to Become the Only Choice!

Learn how to create journey maps that actually get results Nearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book.With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action leading to an improved customer experience, greater customer loyalty, and impressive ROI--while others just gather dust on a shelf.

Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers. Even more important, learn how to leverage service to bring in new customers to your retail business and also generate additional revenue as well. All this and more is covered in Customer Service Training for Service Technicians

This is a comprehensive, practical "How-to" guide to customer-focused software quality assurance, for organizations of all sizes and types. The premise of this book is simple: your customers are the best judge of software quality. Therefore, your customers must be an integral part of your QA program. Learn how to design a QA program that builds on your customers' expectations. Understand how to select the right metrics, test methods, types and tools. Finally, walk through QA program development, and consider the appropriate role of formal evaluation programs such as ISO 9000 and SEI CMM. For anyone faced with building or improving a software quality assurance organization, or building quality into software products. Titles include: QA managers, test managers, software development managers and senior IT executives.

Auditing for effectiveness has always been an expectation of AS9101, but the reality is that most auditors focused in the past on process conformance to clause-based requirements without taking into account the process results. AS9101D has been revised to address performance in a manner never approached before and will challenge auditors to shift their auditing techniques to evaluate effectiveness of the system while placing a focus on customer satisfaction. This book is focused on internal auditing and guiding those professionals responsible for conducting implementation and setting up robust quality management systems that will withstand external audits against the AS9101D requirements. The book covers the history of the aerospace quality requirements, key changes to the AS9100C/AS9110/AS9120 standards, understanding audit trails, the readiness review and onsite audit, and corrective action and closeout activities. Kymal seeks to accomplish two overall goals in this book: first, to help aerospace organizations improve through effective audit practices, and second, to help auditors improve their overall auditing skills.

Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!

New Copy. Customer Service Guaranteed

Web-focused strategies for turning a company’s customer list into its most powerful competitive advantage For more than a decade, Strategic Database Marketing has been a popular and authoritative how-to on database marketing, referred to every day by marketing practitioners around the world. Featuring dozens of innovative, workable strategies, it has shown marketers how to profitably manage customer relationships, retain loyalty, increase the incremental profits from each customer in the database, and more. Fast-changing tools and technologies require author and database marketing pioneer Arthur Hughes to update the book’s data and techniques. This substantially revised third edition features: A completely new chapter on modeling and appended data New details on fast-changing Web technologies and marketing Updated material on prospecting, warehousing, and filtering In-depth discussion of prospect databases, one of marketing’s newest and most promising innovations

CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.CAREFocus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.CLIMATEBy creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficiencies, and unwanted variations in the delivery of patient care. By prioritizing your customer service areas of improvement, service consistency is created. Five-star customer service is more than a business strategy; it is a philosophy that touches the human spirit.

**PLEASE READ** Cover may have some rubbing and or light scratches. There may not be some highlighting handwriting in this book. FAST shipping, FREE tracking, and GREAT customer service! We also offer EXPEDITED and TWO DAY shipping options on qualifying orders.

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Stay connected to what matters most The APC Back-UPS BVN Series optimizes the home and small business uninterruptible power supply (UPS) design, performance and feature set. After listening to our valued customers, we designed a new Back-UPS that is focused on the most critical aspects of a UPS, backup runtime during an outage, number of battery backup outlets and convenience. Additional battery backup outlets and USB charging ports power more of your critical devices when your home or business electricity is out. The new Back-UPS models are designed to maximize battery backup runtime for heavy power consuming electronics (multiple PC's, AV equipment, etc.) Stay connected to what matters the most during outages for longer than before. Color: Black. Material: Aluminum.

Focused on timeless beauty and classic charm, the Symmons Allura Collection offers sophisticated detailing with bold features. The solid construction and style give it a distinctive presence in any traditional bathroom.All Symmons products are designed with the customer in mind; the proof is in the details. Plated in a scratch-resistant finish over solid metal, this lavatory faucet has the durability to add ornate styling to your bathroom for a lifetime.With an ADA-compliant double-handle design that features hot/cold indicators, this widespread bathroom faucet allows you to ensure custom water temperature setting with ease of use for everyone.At an eco-friendly low flow rate of 1.0 gallons per minute, this bathroom faucet is WaterSense certified so that you can conserve water without sacrificing performance, saving you money on your water bill. This model includes everything you need for quick installation, including ceramic disc valves to prevent dripping, supply hoses for connection, and coordinating push-pop drain assembly for convenience. With features that are crafted to last and a style that is designed to please, the Symmons Allura Widespread Two-Handle Bathroom Faucet is a seamless addition to your bathroom and is backed by our limited lifetime warranty. Color: Polished Chrome. Material: Brass.

Open Box, Customer Return, Packaging is damaged, Guitar has three dings Many discerning players love the focused, direct sound of ...

Open Box, Customer Return, Packaging is damaged, Guitar has three dings Many discerning players love the focused, direct sound of ...

Crutchfield is a nationally recognized and award-winning consumer electronics retailer with a reputation for incredible helpfulness and deep knowledge. That's because, since our start in 1974, Bill Crutchfield has focused on one thing: making sure his customers are happy with the gear they get.

Crutchfield is a nationally recognized and award-winning consumer electronics retailer with a reputation for incredible helpfulness and deep knowledge. That's because, since our start in 1974, Bill Crutchfield has focused on one thing: making sure his customers are happy with the gear they get.