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The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

Selling can be a science as well as an art, and offering the right product at the right price is only the starting point. The authors explore the thought processes potential buyers go through every time they consider making a purchase. This guide offers a systematic approach to understanding customers' motivations and tailoring the entire sales strategy to fit the customers' buying path. By teaching salespeople how to recognize different buying profiles, this book offers strategies and tactics to break out of non-productive patterns, forge new relationships, and turn promising prospects into repeat customers.

From the foreword: If you want to become truly lean but cannot imagine how to get beyond the fire-fighting associated with constantly changing plans, then this workbook is for you. A growing number of people are recognising that there is a lot more to lean than simply eliminating waste from current processes. But they struggle to see how to redesign their operations and abandon old ways of working. This workbook introduces a new pathway that is helping many organisations to overcome this hurdle and to launch them on the next phase of their lean journey - breaking through to flow. The key starting point for this pathway is to question the batch logic, based on economic order quantities, that drives most planning systems. Batch logic creates a vicious circle where every change leads to a new plan, which in turn leads to further changes and fire-fighting. This workbook describes how it is possible to move step by step towards levelled production and later on to produce in line with customer demand. This simultaneously creates the stability essential in driving a virtuous circle of standard work, continuous improvement and increased performance. Every business is actually a collection of different product flows. This workbook introduces a tool and a management system, which we have come to call the Glenday Sieve, which enables you to quickly create a stable flow and replenishment pull system for the few products that account for a significant part of your output, while managing separately the tail of build-to-order products with low volume and unpredictable demand. Over time more products can be added to this flow, and the cost of product complexity can be reduced.

Companies are required to implement a new accounting standard in January 2018 – the IFRS 15 standard for revenue from contracts with customers. In the process, they have the unique chance to do more than just fulfill a regulation: The implementation is an opportunity to critically assess processes for revenue accounting and improve inefficient “business-as-usual” processes. When the standard is implemented together with process improvements and powerful software, your company can gain a competitive advantage and significantly lower the cost of becoming compliant. Those companies that drag their feet and have to comply on a manual basis each month after January 2018 will be at a disadvantage, due to the high cost of manually reconciling accounts and creating reports. In this book, you will learn the regulatory background of IFRS 15 and how to best meet the challenges associated with implementation, based on examples from the telecommunications and software industries. “IFRS 15: Revenue from contracts with customers, with SAP Revenue Accounting and Reporting” prepares organizations for the impact of the standard on processes throughout the company that are related to revenue recognition. The authors explore: · How the most important IFRS 15 framework, the 5-step model, works · How different areas of your company will be affected by IFRS 15 · How IFRS 15 implementation works with the solution from one vendor, SAP’s Revenue Accounting and Reporting (SAP RAR) module.

Companies are required to implement a new accounting standard in January 2018 – the IFRS 15 standard for revenue from contracts with customers. In the process, they have the unique chance to do more than just fulfill a regulation: The implementation is an opportunity to critically assess processes for revenue accounting and improve inefficient “business-as-usual” processes. When the standard is implemented together with process improvements and powerful software, your company can gain a competitive advantage and significantly lower the cost of becoming compliant. Those companies that drag their feet and have to comply on a manual basis each month after January 2018 will be at a disadvantage, due to the high cost of manually reconciling accounts and creating reports. In this book, you will learn the regulatory background of IFRS 15 and how to best meet the challenges associated with implementation, based on examples from the telecommunications and software industries. “IFRS 15: Revenue from contracts with customers, with SAP Revenue Accounting and Reporting” prepares organizations for the impact of the standard on processes throughout the company that are related to revenue recognition. The authors explore: · How the most important IFRS 15 framework, the 5-step model, works · How different areas of your company will be affected by IFRS 15 · How IFRS 15 implementation works with the solution from one vendor, SAP’s Revenue Accounting and Reporting (SAP RAR) module.

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers. Reprint. 25,000 first printing.

This book has been prepared by the research chemists and engineers of the Agricultural Division of Imperial Chemical Industries (ICI). It aims to record the store of knowledge accumulated by the company in the commercial use of a large scale of tis catalysts in its own factories and customers plants, including 300 licensed plants overseas. This book deals with heterogenous catalysis by solids, and its material is drawn almost entirely from the science and technology of the unit processes used in ammonia and hydrogen manufacture. Rapidly growing demand for fertilizers,, and the success of the ICI steam-naphtha reforming process, have resulted in the construction of hundreds of new chemical plants. We now know enough about the shape and function of chemical entrepreneurs to make possible a rational approach to their design and use, and this book will give every catalyst user a handy source of practical information and an intelligent appreciation of the nature of the tools he employs.

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New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.