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Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

34pp. Publishers Illustrated Card Covers. Illustrated. A Near Fine Book. Slightest Signs of Handling. No Inscriptions. PBFA Member. We Welcome Direct Contact With Our Customers. Contact Neil Ewart Rare Books If You Require Any Further Information or Images.

as pictured ~ New glossy paperback ~ fast handling and shipping (usually in 1 business day *** FREE upgrade to Priority Mail service) from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

Paperback - as pictured ~ interior and binding Like New * tiny dog ears on a few pages ~ fast handling and shipping (usually in 1 business day) from Florida USA ~ USPS tracking within the US ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy

This comprehensive resource book contains an easy-to-use set of short activities essential for anyone teaching Business English. Reflecting real-life business activities such as emails, noisy telephone conversations, making excuses, negotiating, handling customer complaints and cultural awareness, Five-Minute Activities for Business English helps teachers mirror the pacey feel of the work environment. This book is also of interest to teachers of general English who are looking for stimulating skills-based activities in meaningful contexts and complements both tailored and coursebook-based materials. The four main areas covered are 'Business topics', 'Business communication skills', 'Language work' and 'Exploiting coursebooks'. These areas feature activities on various topics such as money, finance, meetings, negotiations, telephoning, management, marketing, etc.

as pictured ~ New glossy paperback ~ fast handling and shipping (usually in 1 business day *** FREE upgrade to Priority Mail service) from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

New hardcover ~ fast handling and shipping from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

Hardcover ~ condition downgraded to like new due to minor damage to dust jacket ~ fast handling and shipping from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

as pictured - hardcover with DJ ~ clean crisp pages & tight binding, minor shelfwear to edges & DJ ~ fast handling & shipping from Florida USA, bubble wrapped for protection ~ USPS tracking ~ international and domestic shipping rates and return policy ~ customer satisfaction a priority or money back guaranteed.

Book can fit into a school binder for easy access.This is a nearly new book with a Our customer service can't be beat! Tracking included on all orders.PAPERBACK -light handling wear to cover, edges, and corners. Very useful for childern or adult to understand linear and inverse variation problems.

This comprehensive discussion—covering the planning, organizing, and controlling of such activities as transportation, inventory maintenance, order processing, purchasing, warehousing, materials handling, packaging, customer service standards, and product scheduling—is specifically designed to help learners solve the actual problems that they will encounter in today's marketplace. It provides the basic decision making tools and concepts used for finding cost reduction and strategic opportunities. KEY TOPICS A six part organization covers introduction and planning, customer service goals, transport strategy, inventory strategy, location strategy, and organization and control. For logistics analysts, supply chain analysts, logistics managers, distribution analysts, logistics planners, directors of logistics, directors of distribution, supply chain consultants, logistics consultants, industrial engineers, operations analysts, and operations managers.

New hardcover - Vol. 17: Vietnam Era ~ minor shelf wear to cover ~ in stock ~ fast handling and shipping from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

Paperback as pictured ~ binding tight, corners sharp * a few exercises done in pencil ~ fast handling and shipping (usually in 1 business day) from Florida USA ~ USPS tracking within the US ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

As pictured ~ hardcover - condition downgraded to Like New due to minor edge wear & soiled edges ~ in stock ~ fast handling and shipping from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.

As pictured ~ New hardcover - Vol. 7: The War with Mexico ~ minor shelf wear to cover ~ in stock ~ fast handling and shipping from Florida USA ~ USPS tracking ~ international and domestic rates ~ customer satisfaction guaranteed or money back ~ return policy.