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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSystematically evaluate what broke and how the incident team responded

A new and improved version of the original best seller, Incident Management for the Street-Smart Fire Officer, is for everyone who wants to learn new ways to enhance the flow of their fire department's management system. Whether you are a firefighter looking to become an officer, or an officer whose future probably includes the word "Chief", you will benefit from this book. The second edition of Incident Management for the Street-Smart Fire Officer provides an overview of the Incident Command System (ICS) with an expanded look at the initial firefighting tactical and strategic considerations. It covers operations at house and routine fires and looks in-depth at the relationship between the Incident Commander and Group/Division officers at routine fires.

A new and improved version of the original best seller, Incident Management for the Street-Smart Fire Officer, is for everyone who wants to learn new ways to enhance the flow of their fire department's management system. Whether you are a firefighter looking to become an officer, or an officer whose future probably includes the word "Chief", you will benefit from this book. The second edition of Incident Management for the Street-Smart Fire Officer provides an overview of the Incident Command System (ICS) with an expanded look at the initial firefighting tactical and strategic considerations. It covers operations at house and routine fires and looks in-depth at the relationship between the Incident Commander and Group/Division officers at routine fires.

Deputy Chief Coleman has taken a basic, no-nonsense approach toward helping you understand and implement the incident command system in a methodical and effective way, beginning with an introduction to the system and an explanation of command operations. Staging and sectors are discussed to ensure that adequate personnel are available to command and arrive at the scene in an organized manner. Mission statements are covered to help explain the responsibilities of the various fireground sectors and the integration of "command" into their operations.

Practical Incident Management for Schools will help prepare every school leader for their important role in keeping students safe in their school. This book will teach you the exact same system that fire chiefs across the country have used to command emergencies for more than three decades, but with customized information to meet your specific needs as a school leader. You will not only learn the key aspects of incident command but you will also learn how to train a comprehensive team to help you manage emergencies. After reading Practical Incident Management, you will have the tools that you need to calmly and efficiently lead your staff during a crisis. It will make you a more effective communicator and well-rounded leader. Once you have demonstrated your ability to lead under the pressure of command during a crisis, you will have the confidence and decision making skills of a seasoned manager that you can apply to your everyday duties as an exceptional school leader.

Completely updated to reflect the changes in the December 2008 release of the National Incident Management System. Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce the loss of life and property and environmental harm. National Incident Management System: Principles and Practice, Second Edition translates the goals of the NIMS doctrine from theory into application, and provides straight-forward guidance on how to understand and implement NIMS within any private, emergency response, or governmental organization. The Second Edition features: Up-to-date coverage of the most current NIMS guidelinesProgressive rural- and urban-based case studies, including completed ICS forms, help readers understand their roles within the various components of NIMS Helpful tables and graphics to simplify complex subject matter and reinforce important NIMS conceptsNational Incident Management System: Principles and Practice is ideal for:· Fire, rescue, EMS, and law enforcement personnel· Federal, state, tribal, and local governmental employees· Health care professionals and hospital workers· Any employee working for a private company that may be directly involved in response operationsListen to a Podcast with National Incident Management System: Principles and Practice, Second Edition contributing author Dr. Donald W. Walsh to learn more about this training program! Dr. Walsh discusses how the text incorporates scenarios to address the latest information from the U.S. Department of Homeland Security, how the author team’s diverse backgrounds help make the text appealing to a wide audience, and more. To listen now, visit: http://d2jw81rkebrcvk.cloudfront.net/assets.multimedia/audio/NIMS.mp3.

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or johnmcnall@bowmac.com.

NIMS translates the goals of incident response from concepts into capabilities, taking it to the men and women who ultimately save lives. It allows the nation to leverage its existing capabilities and streamline efforts by establishing a uniform set of processes and procedures.

Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).

Ships in a BOX from Central Missouri! UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or johnmcnall@bowmac.com.

A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.

Practical Incident Management for Schools will help prepare every school leader for their important role in keeping students safe in their school. This book will teach you the exact same system that fire chiefs across the country have used to command emergencies for more than three decades, but with customized information to meet your specific needs as a school leader. You will not only learn the key aspects of incident command but you will also learn how to train a comprehensive team to help you manage emergencies. After reading Practical Incident Management, you will have the tools that you need to calmly and efficiently lead your staff during a crisis. It will make you a more effective communicator and well-rounded leader. Once you have demonstrated your ability to lead under the pressure of command during a crisis, you will have the confidence and decision making skills of a seasoned manager that you can apply to your everyday duties as an exceptional school leader.

The National Incident Management System (NIMS) Incident Command System (ICS) Forms Booklet, FEMA 502-2, is designed to assist emergency response personnel in the use of ICS and corresponding documentation during incident operations. This booklet is a companion document to the NIMS ICS Field Operations Guide (FOG), FEMA 502-1, which provides general guidance to emergency responders on implementing ICS. This booklet is meant to complement existing incident management programs and does not replace relevant emergency operations plans, laws, and ordinances. These forms are designed for use within the Incident Command System, and are not targeted for use in Area Command or in multiagency coordination systems. These forms are intended for use as tools for the creation of Incident Action Plans (IAPs), for other incident management activities, and for support and documentation of ICS activities. Personnel using the forms should have a basic understanding of NIMS, including ICS, through training and/or experience to ensure they can effectively use and understand these forms. These ICS Forms represent an all-hazards approach and update to previously used ICS Forms. While the layout and specific blocks may have been updated, the functionality of the forms remains the same. It is recommended that all users familiarize themselves with the updated forms and instructions. These forms are designed to include the essential data elements for the ICS process they address. The use of these standardized ICS Forms is encouraged to promote consistency in the management and documentation of incidents in the spirit of NIMS, and to facilitate effective use of mutual aid. In many cases, additional pages can be added to the existing ICS Forms when needed, and several forms are set up with this specific provision.

Completely updated to reflect the changes in the December 2008 release of the National Incident Management System. Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce the loss of life and property and environmental harm. National Incident Management System: Principles and Practice, Second Edition translates the goals of the NIMS doctrine from theory into application, and provides straight-forward guidance on how to understand and implement NIMS within any private, emergency response, or governmental organization. The Second Edition features: Up-to-date coverage of the most current NIMS guidelinesProgressive rural- and urban-based case studies, including completed ICS forms, help readers understand their roles within the various components of NIMS Helpful tables and graphics to simplify complex subject matter and reinforce important NIMS conceptsNational Incident Management System: Principles and Practice is ideal for:· Fire, rescue, EMS, and law enforcement personnel· Federal, state, tribal, and local governmental employees· Health care professionals and hospital workers· Any employee working for a private company that may be directly involved in response operationsListen to a Podcast with National Incident Management System: Principles and Practice, Second Edition contributing author Dr. Donald W. Walsh to learn more about this training program! Dr. Walsh discusses how the text incorporates scenarios to address the latest information from the U.S. Department of Homeland Security, how the author team’s diverse backgrounds help make the text appealing to a wide audience, and more. To listen now, visit: http://d2jw81rkebrcvk.cloudfront.net/assets.multimedia/audio/NIMS.mp3.

Healthcare Emergency Incident Management Operations Guide offers healthcare personnel a quick and intuitive guide to preparing for, responding to and recovering from events which have the potential to impact their operations. The recently updated Centers for Medicaid & Medicare Services (CMS) rules for emergency preparedness added 10-15 new healthcare organizations into the mix that require emergency preparedness efforts. The Hospital Incident Command System (HICS) is a good tool for event management but, like all tools, it requires practice. Many hospital personnel take online ICS courses and rarely practice enough to be proficient. This is a comprehensive guide to the HICS and can be referenced during initial and refresher training as well as during event management.Covers how to utilize the Hospital incident Command System (HICS) and Incident Action Planning (IAP) processesIncludes Initial Incident Action Plan considerations for common disaster eventsFeatures exercises for initial and refresher training

133 pages. 10.98x8.43x0.35 inches. In Stock.

Healthcare Emergency Incident Management Operations Guide offers healthcare personnel a quick and intuitive guide to preparing for, responding to and recovering from events which have the potential to impact their operations. The recently updated Centers for Medicaid & Medicare Services (CMS) rules for emergency preparedness added 10-15 new healthcare organizations into the mix that require emergency preparedness efforts. The Hospital Incident Command System (HICS) is a good tool for event management but, like all tools, it requires practice. Many hospital personnel take online ICS courses and rarely practice enough to be proficient. This is a comprehensive guide to the HICS and can be referenced during initial and refresher training as well as during event management.Covers how to utilize the Hospital incident Command System (HICS) and Incident Action Planning (IAP) processesIncludes Initial Incident Action Plan considerations for common disaster eventsFeatures exercises for initial and refresher training

This book follows all NIMS ICS (National Incident Management System--Incident Command System) processes and principles. Beyond Initial Response was written to fill a significant gap in ICS training. Critical ICS position-specific training is difficult to get, yet responders have the responsibility to effectively operate in an ICS organization. This book removes the gap, instills confidence, knowledge and assurance that is required to be successful in an ICS command. Major focus areas: 1) the ICS Planning Process discussed in extensive detail, 2) ICS positions (13 critical positions thoroughly covered in depth), and 3) Unified Command: what it takes to be successful. This book is an invaluable reference tool that contains numerous job aids, checklists, illustrations and sample documents enabling the user to seamlessly work within the Incident Command System. In addition, it is an excellent support source for ICS training, contingency planning and response operations. Beyond Initial Response should be within arms length whether you are training or deploying.

Beyond Initial Response - Second Edition was written to fill a significant gap in ICS training. Responders have to be ready to carry out their ICS position-specific responsibilities, and to be effective they have to know how to operate as part of an ICS organization. This book provides readers with the confidence, knowledge and assurance required to participate successfully as part of an incident management team. This second edition builds upon the original version that was put through its paces by the greatest critics - first responders and students of emergency management. The second edition provides three new chapters: The Area Command, written from the perspective of an Area Commander; a chapter on multi-agency coordination that provides an overview of how multi-agency coordination works from various viewpoints, and new chapter titled Emerging Communications, which introduces the topic of New Media and its potential challenges and benefits to incident management teams. In addition to the new chapters, the section of the book that covers the Safety Officer has been significantly expanded, concentrating on hazard analysis. You will also find some new ''tools'' in the appendixes of the book. These include: Managing Risk, Best Briefing Practices, Sample Instructions to the Field Observer, and Delegation of Authority.