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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.

302 pages, illustrated. Stephen McGonagle (1914-2002) was a trade union official, President of the Irish Congress of Trade Unions and, in later life, Ombudsman in Northern Ireland, Senator in Seanad Éireann and a Labour Party nominee to the New Ireland Forum.

When Richard Nixon became president, he declared that he wanted "an administration of open doors, open eyes, and open minds". He persuaded the author, a lawyer and Pulitzer Prize-winning journalist who long had observed the corrupting influence of secret decision-making, to become special counsel to the president. Charged with seeking out and alerting the president to mismanagement and wrongdoing in the executive branch, Clark R. Mollenhoff (1921-1991) accepted the post and within a few weeks was embroiled in the first of a series of disputes with Haldeman, Ehrlichman, Mitchell, and the others (this first case involved their efforts to free Jimmy Hoffa from jail). Mollenhoff watched while this small group of zealots tightened their grip on power, the fraud they perpetrated on the nation, on their own party, and on the people was fatal to the administration they had worked so hard to elect. The armor within which they worked was "executive privilege" - a concept nowhere envisaged by the Constitution and as destructive to democracy as, in the end, it was to themselves. So Mollenhoff resigned and returned to his job as Washington bureau chief of the 'Des Moines Register' and 'Tribune', and became one of the most knowledgeable, forceful, and fair critics of the administration. His book is a highly personal account of how it happened and why - the obsession with secrecy and the arrogance in power which led the president and his men inexorably to all that "Watergate" came to mean. It deals with case histories and with the consuming personal rivalries of men such as Ron Ziegler, John Dean, and Richard Nixon himself. Its thesis is the danger inherent in secret decision-making which leads to frauds, favoritism, self-deception, and a demeaning of the Congress and of the people - in the end to the destruction of governmental integrity

This new text provides the most comprehensive and up-to-date coverage of administrative law in Hong Kong. It includes original commentary on judicial review, administrative tribunals, the Ombudsman, the Legislative Council Redress System, Commissions of Inquiry, the Independent Commission Against Corruption, the Equal Opportunities Commission, the Privacy Commissioner for Personal Data, the Audit Commission, subsidiary legislation and more. Drawing on law, policy and practice, it offers detailed analysis while maintaining accessibility, charting developments as Hong Kong continues to evolve as a Special Administrative Region of the People's Republic of China. Administrative Law in Hong Kong is essential reading for judges, practitioners, policymakers, academics, students and commentators with an interest in public law, governance and administration.

This new text provides the most comprehensive and up-to-date coverage of administrative law in Hong Kong. It includes original commentary on judicial review, administrative tribunals, the Ombudsman, the Legislative Council Redress System, Commissions of Inquiry, the Independent Commission Against Corruption, the Equal Opportunities Commission, the Privacy Commissioner for Personal Data, the Audit Commission, subsidiary legislation and more. Drawing on law, policy and practice, it offers detailed analysis while maintaining accessibility, charting developments as Hong Kong continues to evolve as a Special Administrative Region of the People's Republic of China. Administrative Law in Hong Kong is essential reading for judges, practitioners, policymakers, academics, students and commentators with an interest in public law, governance and administration.

Retired from his fighting days, John Perry is now village ombudsman for a human colony on distant Huckleberry. With his wife, former Special Forces warrior Jane Sagan, he farms several acres, adjudicates local disputes, and enjoys watching his adopted daughter grow up.That is, until his and Jane's past reaches out to bring them back into the game--as leaders of a new human colony, to be peopled by settlers from all the major human worlds, for a deep political purpose that will put Perry and Sagan back in the thick of interstellar politics, betrayal, and war.