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FREE Setup Charge! Save $35 when personalizing this item! 100% cotton comfort, unisex styling Crewneck, short sleeve navy t-shirt; Sizes S-4XL Available with our Customer Service appreciation design on back and your personalization on the front upper left chest Each shirt is individually folded and polybagged with size sticker for easy distribution

FREE Setup Charge! Save $55 when personalizing this item! 100% cotton crewneck short-sleeve T-shirt in black Our exclusive Customer Service Is An Attitude, Not Just A Department recognition design on the back Your personalization on front upper left chest Adult/Unisex Sizes: S-5XL Ready in 7 business days after art approval Each shirt is individually folded and polybagged with size sticker for easy distribution

Thousands of plumbing, heating and air-conditioning professionals use this book. While HVAC pros can not control the weather, there are numerous behavioral aspects that are controllable, such as attitude, listening, empathy and teamwork. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an industry expert. More than 140 colleges use this book in their soft skills and workforce development curriculum.

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

RustyRiver offers fast daily shipping and 100% customer satisfaction GUARANTEED! Moderate wear to cover. Browning to pages.

Precision Screen and Security Products offers a selection of door and window products that combine innovative designs with the high quality standards our customers expect. We extend our customers the convenience of global accessibility while maintaining a friendly, service-oriented attitude.

Identify and Manage the Influence Paths That Convert Brand Awareness to Customer Acquisition!   Today, you face a brutally tough, maddeningly elusive new competitor: the “wisdom of crowds.” Social media gives consumers 24x7 access to the attitudes and recommendations of their most engaged peers. These are the views that shape buying decisions. These are the views you must shape and use. Influence Marketing won’t just help you identify and enlist key influencers: it will help you manage the influence paths that lead consumers to buy. By sharing empirical evidence of hard-won lessons from pioneering influence marketers, Danny Brown and Sam Fiorella provide a blueprint that moves influence marketing beyond simple brand awareness and into sales acquisition and customer life time value measurement. They integrate new tools and techniques into a complete methodology for generating more and better leads—and converting them faster, at higher margins.   · Put the customer—not the influencer—at the center, and plan influence marketing accordingly · Recognize where each prospect stands in the purchase life cycle right now · Clarify how your consumers move from brand preference to purchase · Identify key micro-influencers who impact decisions at every stage · Gain indispensable insights into the context of online relationships · Recognize situational factors that derail social media brand recommendations · Understand social influence scoring models and overcome their limitations · Re-engineer and predict influence paths to generate measurable action · Master the “4 Ms” of influence marketing: make, manage, monitor, measure · Transform influence marketing from a “nice-to-have” exercise into a powerful strategy   Additional online resources can be found at www.influencemarketingbook.com  

Get coached by the master - Zig Ziglar - in what he calls "the proud profession!" Zig Ziglar has been called the man who helped turn selling into a profession to be proud of. In this important book, Zig will teach you: How to relate best to your customer The importance of maintaining a positive attitude The importance of servicing your accounts 25 successful sales habits you must develop Why if you're good at selling, it's the most secure job you'll ever find Effective use of the phone and other technology in sales How to turn objections into sales The secrets of great sales presentations And much more! Nobody can make a career in selling sound better than Zig Ziglar can. That's because he sincerely believes in his product. When he tells you it's the best career known to man, he really believes it. Once you've experienced this inspiring presentation from Zig Ziglar, you will too!

How a 28-year-old entrepreneur started a company from scratch with no customers and built an insurance agency into the largest health insurance agency in Arkansas in just three years with his "Outrageous Service". The book "55 Steps to Outrageous Service" explains how Greg's attitude led to the formation of one of the most succesful agencies in America in such a short period of time. Hathcer truly lives by the principles of Zig Ziglar's famous quote,"You can have everything in life you want if you will just help enough other people get what they want". The concepts outlined in this book will apply to any business and is a must-read book for any salesman, entrepreneur, service representaive, company executive and virtually any employee in any compnay who wants to keep their customers.

This book gives innovative ideas and practical examples to help you be successful. Learn to maintain a healthly positive attitude - the key to success. Learn to persuade people who already have their "mind made up"! Find what your customer wants and achieve what you want - at the same time! Explore the depth of skills necessary to be a successful comunicator! Learn how to conquer fear and watch people around you change! Learn to make people "important" - beginning relationships! Learn to start and maintain a successful business- against all odds! Discover the two keys to success- customer perception and service!

All successful organizations revolve around the care and feeding of customers.First impressions are critical; little things make a big difference; attitude and likeability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately applicable ideas for providing great customer service with nearly all of them achievable in just a few seconds, this is what One Minute ServiceR is all about.We live in a world where businesses are endlesslyobsessed with numbers and the bottom line. Yet those numbers are driven by the behaviors of customers and the people who serve them. The warning is clear: Any business that pays attention to the numbers at the expense of ignoring customers places itself in serious jeopardy. The essence of the Disney methods for creating an outstanding service culture is spelled out in One Minute ServiceR by someone who spent years living and working in it.

A MUST read for anyone involved in the insurance claims industry. The 8 Characteristics of the Awesome Adjuster provides a glimpse into what the most effective claims professionals do to make their jobs easier. Attitude; Customer Service/Empathy; Initiative; Continuing Education; Teamwork; Time Management; Desire for Excellence; Interpersonal Skills; The author provides real-life scenarios that will have true meaning to anyone who has ever dealt with a customer. He often provides interesting and humorous true stories to outline each of the characteristics, and offers practical advice on how to improve oneself. This book has been the number one selling claims book every year since its release in 2005, and has sold in over 32 countries around the world. It has been the subject of numerous articles; the highlight of over 150 workshops and classes; and the subject of over 75 keynote speeches.