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Are you interested in learning how to implement successful self-service and knowledge management in your service organization? Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail. The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of "What´s in it for me?", not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize great opportunities and self-service and knowledge success . It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech . With over 20 years' experience of implementing self-service globally, the authors are some of the most experienced in the field of self-service and knowledge. Take part in their story and let you and your organization's success start today.

Maximize the visibility of your most delectable desserts with this 35 in. brightly lit and well-designed countertop refrigerated display case in Black. Bright LED top lighting and front display glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. 2 adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy-to-use digital temperature controls. Full-service rear sliding door enables staff to load the cooler efficiently. Color: Stainless Steel.

Maximize the visibility of your most delectable desserts with this 28 in. brightly lit and well-designed countertop refrigerated display case in White. Bright LED top lighting, and front display glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. 2 adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy-to-use digital temperature controls. Full-service rear and front sliding doors enable staff to load the cooler efficiently. Color: Stainless Steel.

Maximize the visibility of your most delectable desserts with this 35 in. brightly lit and well-designed countertop refrigerated display case in White. Bright LED top lighting and front curved glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. 2 adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy-to-use digital temperature controls. Full-service front and rear sliding door enables staff to load the cooler efficiently. Color: Stainless Steel.

Maximize the visibility of your most delectable desserts with this 28 in. brightly lit and well-designed countertop refrigerated display case in Black. Bright LED top lighting and front display glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. 2 adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy-to-use digital temperature controls. Full-service rear and front sliding doors enable staff to load the cooler efficiently. Color: Stainless Steel.

Maximize the visibility of your most delectable desserts with this 48 in. brightly lit and well-designed countertop refrigerated display case in White. Bright LED top lighting and front glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. Two adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy to use digital temperature controls. Full-service front sliding door enables staff to load the cooler efficiently. Color: Stainless Steel.

Maximize the visibility of your most delectable desserts with this 48 in. brightly lit and well-designed countertop refrigerated display case in Black. Bright LED top lighting and front glass will help highlight your delicious cakes, pies, cupcakes, eclairs, and more. Two adjustable chrome-plated rust-resistant shelves are easy to clean and allow you to showcase products of different sizes. The digital temperature display will ensure that merchandise is always fresh, properly stored, and ready to sell. The unit has a maintenance-free condenser and easy-to-use digital temperature controls. Full-service front and rear sliding door enables staff to load the cooler efficiently. Color: Stainless Steel.

Self-Service Analytics Simplified: How to Plan and Implement will introduce you to self-service analytics (SSA), which aims to make business users less dependent on IT for their reporting and analytics needs. This book, which teaches how to plan and implement an SSA project, will appeal to a broad range of users including senior executives, business and IT managers, project managers, data analysts, business analysts, developers, casual users, as well as IT professionals. The topics covered in Self-Service Analytics Simplified: How to Plan and Implement include an introduction to self-service analytics, relationship with BI, benefits for different types of users, readiness assessment, planning, data-related topics including metadata and data pipelining, architecture, tools, requirements, implementation, data governance, security, training, data and user onboarding, and barriers to adoption, as well as challenges, best practices, lessons, and tips.

Self-Service Analytics Simplified: How to Plan and Implement will introduce you to self-service analytics (SSA), which aims to make business users less dependent on IT for their reporting and analytics needs. This book, which teaches how to plan and implement an SSA project, will appeal to a broad range of users including senior executives, business and IT managers, project managers, data analysts, business analysts, developers, casual users, as well as IT professionals. The topics covered in Self-Service Analytics Simplified: How to Plan and Implement include an introduction to self-service analytics, relationship with BI, benefits for different types of users, readiness assessment, planning, data-related topics including metadata and data pipelining, architecture, tools, requirements, implementation, data governance, security, training, data and user onboarding, and barriers to adoption, as well as challenges, best practices, lessons, and tips.

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Customer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a self-service culture with customers able and willing to do much more for themselves. We are becoming accustomed to the benefits and good feelings that we experience online through automated buying experiences that can be customized and personalized to our schedules, locations, buying patterns, and desires. More than ever before, the transactional relationship between the seller of products and the buyer of those products is critical to companies' overall profitability. In this increasingly transparent world where so many products and services are viewed by consumers as commodities, providing exceptional customer service becomes the only sustainable competitive advantage for creating customer loyalty. The harsh economic realities that every business faces today and for the foreseeable future make this even truer. BAM! is a no nonsense book that teaches companies why they want to deliver effective customer service in this self-service world and how to do it The book debunks the 20 common myths of customer service-from "The customer is always right" to "Customer service means the same thing to everyone," to "Companies achieve customer service by under-promising and over-delivering"-myths that too many companies use automatically to run their customer service practices and policies without ever questioning them. BAM! replaces myths with a tactical approach that shows companies how to make more money through attitudes and actions that will help their customers feel satisfied in good times or bad. Creating satisfied customers is the only enduring competitive advantage left in a world market where virtually everything is a commodity. Forget the customer service platitudes. The only reason a company should offer excellent custom

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Beginning Microsoft Power Bi: A Practical Guide to Self-Service Data Analytics 1.63

This item is in overall good condition. Covers and dust jackets are intact but may have minor wear including slight curls or bends to corners as well as cosmetic blemishes including stickers. Pages are intact but may have minor highlighting/ writing. Binding is intact; however, spine may have slight wear overall. Digital codes may not be included and have not been tested to be redeemable and/or active. Minor shelf wear overall. Please note that all items are donated goods and are in used condition. Orders shipped Monday through Friday! Your purchase helps put people to work and learn life skills to reach their full potential. Orders shipped Monday through Friday. Your purchase helps put people to work and learn life skills to reach their full potential. Thank you!

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