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VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:  How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value?

Take your VersaLink C405 printer's protection to the next level with our Additional 1 Year On-Site Extended Service. This comprehensive plan is specifically tailored to enhance the durability and reliability of your VersaLink C405, ensuring that your printing operations run smoothly for longer. Within the critical first 90 days of ownership, this service offers the convenience of on-site support, meaning any issues that may arise with your printer will be addressed right where you work, without the hassle of off-site repairs.Crafted to seamlessly integrate with Xerox Versalink coverage plans, this extended service amplifies the value of your investment, providing you with the assurance that your printer is safeguarded by experts who understand the intricacies of your device. Whether you're a professional managing high-volume print tasks or a small business owner seeking dependable performance, this service is an affordable solution to maintain your printer's optimal functionality.By choosing this Additional 1 Year On-Site Extended Service, you're not just getting a warranty extension; you're gaining access to a reliable safety net for your VersaLink C405 printer. Trust in the expertise that Adorama, a renowned retailer of electronics and professional equipment, brings to the table with this essential service offering. Secure your peace of mind and ensure that your VersaLink C405 continues to be a durable, high-performing asset in your photographic or business endeavors.

Take your VersaLink C400 printer experience to the next level with our Additional 2 Year On-Site Extended Service. This service plan extends your on-site assistance, providing you with a total of 3 years of professional support when combined with any 1-year warranty within the first 90 days of product ownership. This extended service is specifically designed for VersaLink C400 printers, ensuring that your device receives the specialized care it needs. With this plan, you can enjoy peace of mind knowing that your printer is covered by experts who understand its intricacies. Benefit from prompt, on-site responses to your service needs, minimizing downtime and keeping your printing operations running smoothly.

Tailored and sophisticated, Sambre features a hammered textured center panel with a mirror finish and a banded tip. More sophisticated than rustic, Sambre adds a higher level of detail to a design with hand crafted sensibility. Set a table that is sure to turn heads and inspire company with Sambre. Color: Stainless. Material: Stainless Steel.

If you’re looking for an accurate and reliable spirit level with exceptionally strong rare-earth magnets, this model is just the ticket. The Type 80ASM-2 reinforced aluminum rectangular profile, together with Stabila installation technology, ensures accuracy and a long service life. The vials and the measuring surfaces align perfectly with one another during the production process and are permanently connected, guaranteeing the very best in measuring accuracy over many years. This is a spirit level that delivers what it promises.

Complete the industrial vibe you are looking for with the Graystone 60 inch 1 Drawer TV Stand with Shelves. This urban design features one spacious drawer and several multi-level shelves giving your entertainment area a unique dimension. Plenty of space is available to store entertainment essentials and to display home decor. The spacious top can accommodate TVs up to 65 inches wide and thanks to the open back panel; tangled cords will never be an issue again. This sturdy TV stand is available in multiple finishes and built from particleboard; melamine veneer; and sturdy powder-coated metal. Complete your industrial urban home look with additional pieces from the Graystone Collection by Convenience Concepts; each sold separately. Color: Cherry and Black. Material: Particle Board.

Complete the industrial vibe you are looking for with the Graystone 60 inch 1 Drawer TV Stand with Shelves. This urban design features one spacious drawer and several multi-level shelves giving your entertainment area a unique dimension. Plenty of space is available to store entertainment essentials and to display home decor. The spacious top can accommodate TVs up to 65 inches wide and thanks to the open back panel; tangled cords will never be an issue again. This sturdy TV stand is available in multiple finishes and built from particleboard; melamine veneer; and sturdy powder-coated metal. Complete your industrial urban home look with additional pieces from the Graystone Collection by Convenience Concepts; each sold separately. Color: Gray/Black. Material: Particle Board.

Take your video surveillance capabilities to the next level with Marshall Electronics' advanced 16 to 64 Channel Video Management Software (VMS), now available with a USB Dongle Upgrade for seamless enhancement of your existing system. This sophisticated software package is designed for comprehensive video management and surveillance, offering a user-friendly interface for live monitoring and recording from a multitude of IP cameras and video servers.With the ability to support up to 64 cameras or video servers, this high-quality VMS ensures that you can keep an eye on every angle. Experience simultaneous recording on up to 64 channels and conduct searches and playback on up to 16 channels at once, without compromising on performance. The software includes a VMS-Client for remote live viewing, search, and playback, ensuring that you can monitor your premises from anywhere, at any time.The VMS boasts a streaming relay function that provides stable real-time streaming to multiple viewers, effectively preventing system overload. Additionally, it supports two-way audio communication, PTZ controller device interface, and a variety of screen layout modes for customized viewing experiences. With automatic camera IP discovery and easy display mapping, setting up your surveillance system is more intuitive than ever.Event monitoring and alarm notifications keep you informed of any unusual activity, while the T-MAP application offers map-based monitoring, adding another layer of security and situational awareness. The software's recording capabilities are equally robust, with options for continuous, event-based, and manual recording modes, as well as pre and post-event recording for comprehensive coverage.The VMS Client software extends the functionality to remote users, allowing for up to 16 channels of simultaneous remote live monitoring and playback from the VMS recording data. With support for megapixel cameras and multiple languages, the VMS Client ensures that your surveillance system is accessible and effective for all users.For those who need to access their surveillance system via the web, the Web Client software provides the ability to monitor and playback recorded data remotely through a local network or the internet, maintaining real-time video and audio data access.Upgrade your video surveillance system with Marshall Electronics' 16 to 64 Channel Video Management Software and USB Dongle Upgrade, and benefit from a versatile, adaptable solution that enhances your security infrastructure with minimal effort.

Take your video surveillance to the next level with our advanced 16 to 36 Channel Video Management Software, complete with a USB Dongle Upgrade. This sophisticated software package is designed to provide a comprehensive solution for IP video surveillance, offering a rich array of features and an intuitive, user-friendly interface. Efficiently manage up to 128 64CH simultaneous live monitoring, with the flexibility to accommodate up to 16 / 20 / 36 / 64 cameras or video servers. The software also supports up to 16 / 20 / 36 / 128CH simultaneous recording, and up to 16CH simultaneous search and playback, making it a reliable choice for comprehensive video management. The software comes with a VMS-Client for remote live view, search, and playback, and supports the T-MAP application. The streaming relay function ensures stable real-time streaming to multiple viewers, preventing system overload. Enjoy two-way audio communication and PTZ controller device interface support. The software also supports H.264 and MJPEG video compression, and offers a secondary monitor support. The software is designed for easy installation and supports multiple languages. It also allows for customized event creation using an event handler. For remote VMS viewing, use the included VMS Client Live View Mode. The software supports live monitoring of up to 64/36/16CH, automatic camera IP discovery, and easy display mapping by mouse drag or Auto mapping function. It supports up to 11 types of screen layout modes, and allows you to create and manage screen pages. The software also supports connection to external storage, manual configuration of recording files size & duration, and various recording modes including Continuous, Event-based, and Manual. The T-MAP feature offers map-based monitoring, easy placement of cameras on the map, and various types of actions based on events. The software also supports up to 16 / 20 / 36 / 64 / 128 Channels of simultaneous playback, search by date, time, and events, and easy to use playback control interface. The VMS Client software enables users at remote sites to connect to VMS at a central location and to get video & audio data in real time. The Web Client is a software client to monitor Marshall Cameras as well as playback & search recorded data from a VMS remotely through a local network or using the web. The software also provides real-time video to clients from cameras without overloading the network resources, and allows for the setup of various recording modes. Upgrade your video management system with our 16 to 36 Channel Video Management Software, and experience the difference in efficiency, reliability, and user-friendliness.

Fire and Emergency Services Administration: Management and Leadership Practices, Second Edition covers the latest course objectives from the Fire and Emergency Services Higher Education’s (FESHE) Bachelor’s Core Level Fire and Emergency Services Administration model curriculum. To effectively lead modern public safety organizations and the various components within them, individuals must possess a solid understanding of the always-changing issues that face the fire and emergency medical services. The second edition of Fire and Emergency Services Administration: Management and Leadership Practices has been completely updated to deliver the very latest information needed to understand these challenges and will assist managers in making the proper decisions that can impact all aspects of their organization. The Second Edition features: Expanded emphasis on management and leadership of EMS operations. Updated budgeting financial strategies, including advice on how to overcome shrinking budgets and economic downturn. New guidance on hiring and diversity. Expanded coverage on training, education, and fire fighter safety.The following features are incorporated throughout the Second Edition: Chapter Objectives: FESHE Objectives and Knowledge Objectives are listed at the beginning of each chapter, including page references. Case Studies: Real-life incidents help stimulate student discussion and highlight important concepts. Facts and Figures: Provides useful and interesting history, facts, and other research relating to the fire and emergency services. Words of Wisdom: Presents powerful and informative quotes from organizational leaders and experts in their fields. Chief Officer Tips: Targeted advice to deal with common administrative issues and introduce techniques to implement change. Chapter Activities: End-of-chapter Fire and EMS activities reinforce important concepts and improve students’ comprehension.

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:  Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, requiring a distinctive approach to planning and implementing marketing strategy. Coverage is comprised of 16 chapters and 12 short- to medium-length cases that let readers apply what they've learned to real-world settings and fully understand the complexities of service management-including the interactions between marketing, operations, and human resources.

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:  Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

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Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: - Exercise guide - Audio “learn while you drive” reviews - Sample exams - Exam syllabus - PDF version of the “100 ITIL Exam Questions” book Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.

It is imperative that aviation businesses play an active role in ensuring a positive business climate for their home fields and for other airports as well.Essentials of Aviation Management: A Guide for Aviation Service Businesses provides the analytical tools that will assist the manager of the aviation service business who wishes to be competitive in today’s aviation environment capitalize on challenges and opportunities. It is a practical reference for the individual in industry and also serves well in undergraduate and graduate courses.Essentials of Aviation Management: A Guide for Aviation Service Businesses:includes ideas synthesized from the academic and practical experiences of the authors.features chapter objectives, discussion topics, and more!has been in publication for more than 35 years! 

Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition. You'll be drawn into the text early on when you meet Sharon Bello, a client involved in the case management process. Realistic and relevant, this text provides you with the fundamental skills and information you need to coordinate and provide services to a variety of populations. Case studies, interviews with human service case managers nationwide, and opportunities to apply what you learn to real-life issues are just a few of the tools that will help you become an effective advocate for your client. You'll also gain practical knowledge to help you prepare for earning C-SWMC certification and the HS-BCP credential.

This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The 4th edition focuses on what is most important for you to consider, document, and pass along in each step of the human services process. Chapters walk through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. A DVD, available for purchase, demonstrates the skills and theory in action, providing you with a more robust understanding of case management.

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference. It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives. By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to: · Not cause or unnecessarily escalate conflict · Confidently deal with verbal abuse · Engage in difficult conversations · Know what to do when word-based tactics fail and it is time to take appropriate action · Effectively de-escalate conflict · Persuade others to cooperate · Stay safe in crisis situations · Look good on camera no matter where an interaction ends up

Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text’s conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.