15 products were found matching your search for Service Mindset in 1 shops:

Book is in NEW condition. 0.52

What company doesn’t want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work–and how a lean mindset is the key to creating stunning products and delivering amazing services.   Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you’ll discover proven patterns for developing that mindset. You’ll see how to cultivate product teams that act like successful startups, create the kind of efficiency that attracts customers, and leverage the talents of bright, creative people.   The Poppendiecks weave lean principles throughout this book, just as those principles must be woven throughout the fabric of your truly lean organization.     Learn How To Start with an inspiring purpose, and overcome the curse of short-term thinking Energize teams by providing well-framed challenges, larger purposes, and a direct line of sight between their work and the achievement of those purposes Delight customers by gaining unprecedented insight into their real needs, and building products and services that fully anticipate those needs Achieve authentic, sustainable efficiency without layoffs, rock-bottom cost focus, or totalitarian work systems Develop breakthrough innovations by moving beyond predictability to experimentation, beyond globalization to decentralization, beyond productivity to impact Lean approaches to software development have moved from novelty to widespread use, in large part due to the principles taught by Mary and Tom Poppendieck in their pioneering books. Now, in The Lean Mindset, the Poppendiecks take the next step, looking at a company where multidiscipline teams are expected to ask the right questions, solve the right problems, and deliver solutions that customers love.  

Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST.

Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

What company doesn’t want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work–and how a lean mindset is the key to creating stunning products and delivering amazing services.   Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you’ll discover proven patterns for developing that mindset. You’ll see how to cultivate product teams that act like successful startups, create the kind of efficiency that attracts customers, and leverage the talents of bright, creative people.   The Poppendiecks weave lean principles throughout this book, just as those principles must be woven throughout the fabric of your truly lean organization.     Learn How To Start with an inspiring purpose, and overcome the curse of short-term thinking Energize teams by providing well-framed challenges, larger purposes, and a direct line of sight between their work and the achievement of those purposes Delight customers by gaining unprecedented insight into their real needs, and building products and services that fully anticipate those needs Achieve authentic, sustainable efficiency without layoffs, rock-bottom cost focus, or totalitarian work systems Develop breakthrough innovations by moving beyond predictability to experimentation, beyond globalization to decentralization, beyond productivity to impact Lean approaches to software development have moved from novelty to widespread use, in large part due to the principles taught by Mary and Tom Poppendieck in their pioneering books. Now, in The Lean Mindset, the Poppendiecks take the next step, looking at a company where multidiscipline teams are expected to ask the right questions, solve the right problems, and deliver solutions that customers love.  

We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger service network. These services comprise people, technology, places, time and objects that form the entire service experience. In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just "happens" and is not consciously designed at all, which is why they don't feel like iPods or BMWs. One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant. Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare. Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed.

In today's legal marketplace, clients are demanding services that require a new skill set and a new mindset from lawyers. In Legal Upheaval, Professor Michele DeStefano lays out the trifecta for success in a changed legal landscape: creativity, collaboration, and innovation. DeStefano, a former marketing executive, now a professor at the University of Miami and guest faculty at Harvard Law School's Executive Education program, has spent more than a decade researching the evolving legal marketplace. The book provides powerful evidence that collaboration toward innovation is the new value equation in law, creating stickier and more profitable client relationships. In a conversational fashion, DeStefano takes us on a journey from why lawyers need to innovate to how they can do so. She unveils the Lawyer Skills Delta and maps out a methodology for filling the gaps in current legal skill sets: The 3 Rules of Engagement and The 3-4-5 Method of Innovation for Lawyers. Full of points of reflection, as well as concrete directions, Legal Upheaval makes innovation accessible. Why should you learn how to innovate? Even if you agree that lawyers could use a refresher on creativity and collaboration, you might still be skeptical. This book is written to inspire lawyers and legal professionals to embrace innovation practices, even if their business model isn't “broken.” In the process of innovating, lawyers hone the mindsets, skills, and habits that clients desire―and, in the future, that clients will require. of the expectations of clients.

Written in a down-to-earth and people-first style, this book is for principals and aspiring school leaders. Caposey shares insightful advice and meaningful examples for building a healthy school culture. Learn the essential strategies that will help you transform and improve your school by embodying a service mindset and focusing on supporting the mission and vision, the professionals in the building, the students, and the community as a whole. This is also an ideal guide for students in a principal preparation course―demonstrating how a culture of support is at the heart of all successful school improvement efforts.

The rules of wealth have remained the same for thousands of years. Learn universal mindsets that will increase your financial abundance regardless of who and where you are. Results: Confidence in your ability to be of unique service to your fellow humans, comprehensive knowledge of simple Business Models that always work, the skills to generate passive income and the ability to fundamentally change your belief-patterns around the subject of money for lifelong financial stability from within. Frederick Dodson, author of Prosperity Consciousness and Success Attracts Success guides you through the most important processes to turn your life into an unending flow of riches for the benefit of yourself and the people you love.

Fast-paced disruption is the common denominator today. Innovation displaces existing companies, business models, products, services and ideas. Those family business owners who endure are those who are always seeking to be a disruptor rather than being disrupted. They always have a startup mindset and always begin with the end in mind. They begin with their "Fourth Quarter" First. And, just like America's pioneers before them, they are going for it —and winning big!

Written in a down-to-earth and people-first style, this book is for principals and aspiring school leaders. Caposey shares insightful advice and meaningful examples for building a healthy school culture. Learn the essential strategies that will help you transform and improve your school by embodying a service mindset and focusing on supporting the mission and vision, the professionals in the building, the students, and the community as a whole. This is also an ideal guide for students in a principal preparation course―demonstrating how a culture of support is at the heart of all successful school improvement efforts.

For more than 28 years, Kaizen consultants from Shingijutsu USA Corporation have been helping manufacturing and service organizations improve processes by teaching people the methods and tools of flow production. This book is a humble attempt to share the spirit, mindset, and methods of Shingijutsu-Kaizen and their approach to improving the human condition. You will learn how unique and sincere Shingijutsu sensei are as they work to eliminate waste from business processes. Shingijutsu-Kaizen teaches people how to think. You will learn, as never before, how to identify and correct abnormal conditions by “trystorming” -- rapid, hands-on trial-and-error testing and experimentation. It is the most powerful way to grow as a person while simultaneously improving both business and humanity. Efforts must begin at the genba with the intent to master the basics. Then, one can move forward to eliminate waste in larger scale activities. We hope this book will inspire and motivated you to learn how to eliminate waste and improve both business and humanity.

For more than 28 years, Kaizen consultants from Shingijutsu USA Corporation have been helping manufacturing and service organizations improve processes by teaching people the methods and tools of flow production. This book is a humble attempt to share the spirit, mindset, and methods of Shingijutsu-Kaizen and their approach to improving the human condition. You will learn how unique and sincere Shingijutsu sensei are as they work to eliminate waste from business processes. Shingijutsu-Kaizen teaches people how to think. You will learn, as never before, how to identify and correct abnormal conditions by “trystorming” -- rapid, hands-on trial-and-error testing and experimentation. It is the most powerful way to grow as a person while simultaneously improving both business and humanity. Efforts must begin at the genba with the intent to master the basics. Then, one can move forward to eliminate waste in larger scale activities. We hope this book will inspire and motivated you to learn how to eliminate waste and improve both business and humanity.

The rules of wealth have remained the same for thousands of years. Learn universal mindsets that will increase your financial abundance regardless of who and where you are. Results: Confidence in your ability to be of unique service to your fellow humans, comprehensive knowledge of simple Business Models that always work, the skills to generate passive income and the ability to fundamentally change your belief-patterns around the subject of money for lifelong financial stability from within. Frederick Dodson, author of Prosperity Consciousness and Success Attracts Success guides you through the most important processes to turn your life into an unending flow of riches for the benefit of yourself and the people you love.

Paperback. This book provides an actionableroadmap for leaders to enhance client-centricity, shift mindsets, and create the rightteaming climate so that a culture of collaboration, innovation, and inclusivity can thrive.Derived from over 280 interviews with senior executives in professional services and theirclients-along with hands on experience leading hundreds of multidisciplinary teams oninnovation journeys-Professor DeStefano reveals the path to successful collaboration andinnovation efforts in professional services, including how to avoid the pitfalls that lead tofailure. "This book provides practical recommendations to enhance leadership style and develop the right climate and team structure and processes so that a culture of creativity, collaboration, and innovation can thrive. It also unpacks why collaboration and innovation efforts in professional services so often do not succeed"-- Shipping may be from multiple locations in the US or from the UK, depending on stock availability.