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This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.

Irving Oil, founded in 1924, is a privately owned regional refining and marketing company, serving customers in Atlantic Canada, Quebec & New England.

Whether you're entertaining friends and family at home or serving customers at your restaurant, this solid wood bar stool is up for the task. Graded for commercial use, this is the perfect way to show off a simple, modern look with a rustic flair in your restaurant, bar, pub, cafe, coffee shop, bistro, lounge, hotel, deli, diner and more. The solid wood seat and back strike a balance of comfort and style, while the metal frame is engineered to hold up to 500 lbs. static weight to provide durability and dependability for long-lasting, repeated use in your space. And thanks to floor glides on the bottom of each leg, you do not need to worry about scratches, scuffs and scrapes to your hard flooring surfaces. Assembly is quick and easy, typically taking ten minutes or less. To clean, wipe with a damp cloth and water-based cleaner. Color: Antique Copper.

Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) and the Grand Prix de L'Art de la Salle. Diego's customer service knowledge and advice has proved inspirational for thousands in the hospitality and catering industry. Written by Chris Parker, an expert in communications and influence, The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service. It provides a thorough and practical explanation of the nature and value of service, delivering a unique range of real-world examples and training exercises for the development of the essential personal and team skills and processes necessary to provide exceptional customer service. Presented in an easy-reading and engaging style, the book encourages the reader to not only learn from the master, but apply that learning successfully to create customer service that both rewards and excels.

Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) and the Grand Prix de L'Art de la Salle. Diego's customer service knowledge and advice has proved inspirational for thousands in the hospitality and catering industry. Written by Chris Parker, an expert in communications and influence, The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service. It provides a thorough and practical explanation of the nature and value of service, delivering a unique range of real-world examples and training exercises for the development of the essential personal and team skills and processes necessary to provide exceptional customer service. Presented in an easy-reading and engaging style, the book encourages the reader to not only learn from the master, but apply that learning successfully to create customer service that both rewards and excels.

Concession stand shelf. Zero distance, intimate delivery. Our multifunctional concession stand shelf lets you have quick access to your customers. It features a durable stainless-steel structure, outstanding load capacity, and easy installation. It is not only for storage space, but also as a display for your letting your customers know you. Likewise, it is perfect for a concession stand, living room, kitchen, laundry room, and more. Stop wasting space when you can save it with our wall shelf. Color: Silver. Material: Stainless Steel.

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Real-estate tips from a proven seller. Presented in a succinct, easy-to-use format, this guide is an entire real-estate seminar in book form, written by an expert with more than thirty years in the industry. From prospecting and presentations to negotiations and customer service, these instructions provide a clear map to success in today�s real estate market. Includes sample letters, checklists, and other useful resources.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

Ignite culinary creativity and inspire endless imaginative play with the Pretend Play Pizza Food Truck! This multi-sided wooden playset is packed with all the must-have accessories to bring a pizza food truck to life. Kids aged three and up can take on the role of the busy vendor or the hungry customer, serving up fun while learning key skills. The durable, easy-to-assemble structure includes a built-in pizza oven, magnetic menu board, and a wide array of wooden and felt food items. Whether it's firing up the pretend pizza oven, delivering pizzas in the provided boxes, or scooping ice cream for dessert, this set offers everything for hours of engaging, skill-building play. Product: 24.9 x 17.25 x 7.0 inches Key Features: Interactive Pizza Oven: Load logs, turn the dial, and slide pizzas into the oven using a wooden pizza paddle for a realistic cooking experience.; Fully Stocked Prep Station: Organize pizza toppings in the prep tray and display menu choices on the magnetic menu board.; Complete Meal Experience: Serve pizzas in delivery boxes and finish with a wooden ice cream cup or cone for dessert.; Functional Details: Includes a pass-through window with awning, credit card machine, and gas cap for immersive role-play.; Skill Development: Encourages counting, sorting, color recognition, and language development through imaginative play.; Pizza Oven Pizza Play Food Dramatic Plat Role Play Food Truck Pizza Truck Pizza Oven Pizza Play Food Dramatic Plat Role Play Food Truck Pizza Truck

A culmination of customer feedback and innovative design, the Haida M10 100mm Filter Holder System with 55mm Adapter Ring is a testament to Haida's commitment to serving the needs of landscape photographers at all levels. This system is engineered for seamless integration with 55mm lenses, offering a robust, high-quality solution for filter management.Crafted with precision, the M10 filter holder showcases a quick-release mechanism that streamlines the filter installation process, allowing photographers to focus more on capturing breathtaking scenes rather than fiddling with equipment. The adapter ring attaches effortlessly, followed by the holder, leading to a straightforward "drop-in" method for inserting filters. This user-friendly approach is ideal for photographers who value efficiency and ease of use in their workflow.The innovative design of the M10 system eliminates the hassle of screw-in threads by incorporating a clip-in feature for the round circular polarizer filter (CPL). This enhancement not only expedites setup times but also enriches the creative experience by simplifying adjustments. The CPL itself is secured with a mere push and can be conveniently removed by pulling outward, ensuring a secure yet accessible fit.The M10's CPL mount boasts a 3-gear linkage design, ensuring a smooth rotation of the CPL when the top gear is turned. This precise control is crucial for achieving the desired polarizing effect. Additionally, a light sealing ring is provided to insert into the CPL slot when not in use, effectively preventing any light leakage that could compromise image quality.Constructed from aviation-grade aluminum and PC materials, the M10 filter holder is a paragon of durability and lightness, striking the perfect balance for on-the-go photographers. Designed to accommodate up to two square filters (100x100mm or 100x150mm) alongside the round CPL, the holder ensures compatibility with full-frame cameras at a focal length of 16mm without the risk of vignetting.A 360-degree light gasket is meticulously integrated to eliminate light intrusion during long exposures, while an 8cm textured non-slip cotton strip on the base enhances grip and minimizes the chance of filter damage. The holder system, in conjunction with the adapter ring, facilitates a quick, secure "clip and go" functionality, allowing the entire assembly to be rotated 360 degrees for optimal positioning.Built to endure the challenges of outdoor landscape photography, the Haida M10 filter holder system is not just a tool but an extension of the photographer's artistic vision, offering reliability, versatility, and the joy of use that professionals and enthusiasts alike can appreciate.

Irving Oil, founded in 1924, is a privately owned regional refining and marketing company, serving customers in Atlantic Canada, Quebec & New England.

Based in California and serving customers worldwide, Lulus is women's fashion brand that delivers chic, on-trend styles that will have you looking great and feeling confident, no matter the occasion.

Based in California and serving customers worldwide, Lulus is women's fashion brand that delivers chic, on-trend styles that will have you looking great and feeling confident, no matter the occasion.

Serving professional and retail customers since 1890, Curtis Lumber has everything needed to build or remodel a home including kitchens, decks, flooring & everything in between.

Serving professional and retail customers since 1890, Curtis Lumber has everything needed to build or remodel a home including kitchens, decks, flooring & everything in between.

Irving Oil, founded in 1924, is a privately owned regional refining and marketing company, serving customers in Atlantic Canada, Quebec & New England.

Serving professional and retail customers since 1890, Curtis Lumber has everything needed to build or remodel a home including kitchens, decks, flooring & everything in between.