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A vital reference tool for anyone who represents an organization on the telephone.

Use the symptom-focused telephone protocols or guidelines provided to develop your own telephone triage skills, guidelines, and protocols.

The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. Contains essential guidelines and instructions for telephone triage that is confident, refined, and precise.

Katz (Harvard Medical School) provides a practical guide to effective telephone contact between practitioners and patients. The author considers the role of the telephone in medical care, the organization of an office telephone care system, the training and evaluation of staff in effective telephone skills, and medicolegal issues in telephone medicine. Concise guidelines for telephone triage of 22 common symptoms in children and 33 common symptoms in adults are also included. Directed to practicing physicians and their staff, this book would also be accessible to parents, childcare providers and teachers. Annotation c. Book News, Inc., Portland, OR (booknews.com)

A STUDENT TO STUDENT GUIDE The top-selling CS review book written by students and IMGs who recently passed 100+ high-yield minicases by chief complaint 30 complete cases simulate the exam experience Contains new Patient Encounters, including telephone interviews Perfect for group or solo study YOUR COMPLETE CS SURVIVAL GUIDE FROM THE AUTHORS OF FIRST AID FOR THE USMLE STEP 1 INSIDER ADVICE FOR STEP 2 CS SUCCESS New miniguide shows US students and IMGs how best to use this book Revised by test veterans to reflect the 2005--2006 exam experience Each complete case features standardized patient checklists and a recommended clinical approach Minicases represent the major chief complaints and diagnoses seen on the Step 2 CS Proven strategies for the patient encounter and patient note High-yield, must-know facts on patient diagnosis and workup

Get dialed in to phone skills early! Bright fun telephone encourages children to learn important phone numbers, such as home and emergency numbers, through interactive play. Program the numbers you want them to learn and record reward messages for reinforcement when they dial correctly. Includes pre-programmed recordings for correctly dialed numbers and notepad holder for 3"L x 2"H paper; Incorporates dramatic and imaginative play with oral language development; Boosts confidence and self-esteem while teaching valuable skills; Realistic ring and design, with large buttons for little hands; Requires 3 "AA" batteries, included; Measures 11-1/2"L x 12"W x 3-1/2"H; toy phone toy telephone telephone toys toy phone toy telephone telephone toys

An emerging technology, Speaker Recognition is becoming well-known for providing voice authentication over the telephone for helpdesks, call centres and other enterprise businesses for business process automation. "Fundamentals of Speaker Recognition" introduces Speaker Identification, Speaker Verification, Speaker (Audio Event) Classification, Speaker Detection, Speaker Tracking and more. The technical problems are rigorously defined, and a complete picture is made of the relevance of the discussed algorithms and their usage in building a comprehensive Speaker Recognition System. Designed as a textbook with examples and exercises at the end of each chapter, "Fundamentals of Speaker Recognition" is suitable for advanced-level students in computer science and engineering, concentrating on biometrics, speech recognition, pattern recognition, signal processing and, specifically, speaker recognition. It is also a valuable reference for developers of commercial technology and for speech scientists. Please click on the link under "Additional Information" to view supplemental information including the Table of Contents and Index.

An emerging technology, Speaker Recognition is becoming well-known for providing voice authentication over the telephone for helpdesks, call centres and other enterprise businesses for business process automation. "Fundamentals of Speaker Recognition" introduces Speaker Identification, Speaker Verification, Speaker (Audio Event) Classification, Speaker Detection, Speaker Tracking and more. The technical problems are rigorously defined, and a complete picture is made of the relevance of the discussed algorithms and their usage in building a comprehensive Speaker Recognition System. Designed as a textbook with examples and exercises at the end of each chapter, "Fundamentals of Speaker Recognition" is suitable for advanced-level students in computer science and engineering, concentrating on biometrics, speech recognition, pattern recognition, signal processing and, specifically, speaker recognition. It is also a valuable reference for developers of commercial technology and for speech scientists. Please click on the link under "Additional Information" to view supplemental information including the Table of Contents and Index.

Cellular telephones, satellite communications and radar systems are adding to the increasing demand for radio frequency circuit design principles. At the same time, several generations of digitally-oriented graduates are missing the essential RF skills. This book contains a wealth of valuable design information difficult to find elsewhere.It's a complete 'tool kit' for successful RF circuit design. Written by experienced RF design engineers from Motorola's semiconductors product section.Book covers design examples of circuits (e.g. amplifiers; oscillators; switches; pulsed power; modular systems; wiring state-of-the-art devices; design techniques).

This workbook/teacher's guide will enable parents and teachers to effectively teach the timeless principles of good manners. Students will gain self-confidence and better interpersonal skills, as well as respect and consideration for others. Some topics included are: proper introductions, telephone manners, table manners, writing thank-you notes, and more. A Scripture-based learning activity is incorporated at the end of each chapter, so students understand the deeper reasons behind learning and practicing good manners. All student pages are easily reproducible, and the answers are included in the teacher's lesson pages.Book Details:Format: WorkbookPublication Date: 6/12/2001Pages: 72

"In this unique guide, you can learn how to avoid the Ten Most Common Workplace Etiquette Errors: Speaking before thinking - Wasting people's time - Dressing unprofessionally - Misusing technology - Showing poor telephone skills - Greeting people improperly - Practicing poor conversation skills - Invading other people's privacy - Letting your body language contradict your words - Ignoring good table manners"

Girls learn through fun quizzes, advice, and letters from other girls, that manners aren't about being stuffy, boring, or formal. Manners give girls the skills they need to handle tough and tricky times in their life. From the dinner table to the telephone, manners give girls what they need to WOW the world.

How do communications work, and how can you make them work for you? Communications affect every aspect of our lives, from speaking to someone face-to-face, to sending an e-mail or making a telephone call. Written by authors experienced in teaching on business communications skills courses, this essential textbook serves as a definitive guide to how communications work and how to make them work effectively in businesses and organizations. The authors show that all communication takes place in a cultural context, and that the best approach to improve communication is by a step-by-step development of a communication strategy, providing crucial cultural and strategic perspectives on the topic. The authors systematically take students through the types of communication models, explain cultures and strategies, and help them to improve performance communications. The book explains: How to structure and write a communications strategy How to implement the strategy for written, oral and visual means of communication How to communicate in different situations: in meetings, as a leader, to present an image, or across boundaries Business Communications additionally covers web-based communication to ensure content is appropriate for e-commerce and e-business. Theory and practice are combined at every stage to link understanding with implementation and demonstrate how to use strategies to improve communications. Ideal for introductory business students, Business Communications will complement and go beyond the generic skills covered in many more elementary books. This book is supported by a comprehensive website.