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Every year the government gives away over $85 billion in economic incentives to businesses in the form of tax credits/deductions, grants, loans, and cash reimbursements.Ninety percent of these funds go to big businesses that can afford high-priced consultants and lawyers. With this guide, small to medium businesses owners now can learn how to capture these incentive dollars for themselves without having to take on the costs and complications of expensive consultants.

Note: A revised second edition is now available. The book has a new title, Getting Service Right, and includes updated research and examples.Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. The results can be both surprising and illuminating, such as:·Company culture doesn’'t always support service excellence· Over-emphasis on cost reduction often increases the cost of service· Employees are torn between doing the right thing for the customer and following policy·Poor products and services can make helping the customer nearly impossible·Employees’ interests often don’'t align with company goalsOnce core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, Service Failure helps people overcome the obstacles preventing them from doing their very best.

In this insightful book about how sales incentives drive business, Mark Donnolo applies years of firsthand knowledge as a leading sales effectiveness consultant for Fortune 500 companies to address the tough questions leaders should be asking. Featuring real lessons from the field and valuable thought models, What Your CEO Needs to Know about Sales Compensation enlightens readers about how miscomprehension at the higher levels leads to fundamental misalignments between sales strategy and organizational goals. Insights from C-level executives showcase that the way a company designs its sales compensation program has a greater impact on behavior and results than any sales training, sales management method, or leadership message. Most tangibly, the book’s expert Revenue Roadmap identifies the four major competency areas and sixteen related disciplines that must connect for an organization to grow profitably. By striking a happy balance between overcompensation and under compensation, your sales plan will gain the momentum needed to power the performance of the entire business.

Copyright law, as conventionally understood, serves the public interest by regulating the production and dissemination of works of authorship, though it recognizes that the requirements of the public interest are in tension. Incentives for creation must be provided, but protections granted authors must not prevent the fruits of creativity and knowledge from spreading. Copyright law, therefore, should balance the needs of creators and users―or so the theory goes.Challenging this widely accepted view, What’s Wrong with Copying? disentangles copyright theory from its focus on the economic value of an authored work as a commodity or piece of property. In his analysis of copyright doctrine, Abraham Drassinower frames an author’s work as a communicative act and asserts that copyright infringement is best understood as an unauthorized appropriation of another person’s speech. According to this interpretation, copyright doctrine does not guarantee an author’s absolute rights over a work but only such rights as are consistent with both the nature of the work as speech and with the structure of the dialogue in which it participates. The rights protecting works of authorship are confined to communicative uses of the work and to uses consistent with the communicative rights of others―for example, unauthorized reproduction of a work is lawful when responding to the work requires its reproduction.What’s Wrong with Copying? offers a new way to interpret and criticize existing copyright law and to think about the relation between copyright and digital technology as well as broader juridical, social, and cultural concerns.

Save over 10% off individually priced items! Trio of colorful incentives will help motivate students to trust in what they know to enjoy success in school and on tests. Pack includes: 100 Bookmarks; 100 2-Sided Silicone Bracelets; 100 Blue Sparkle Foil Pencils All items feature our exclusive You Know It, Now Show It! theme 300 items in all

Save 30% off individually priced items! Deluxe display bundles popular incentives and educational tools at a great value for you. 501-item assortment includes: 50 Heart Attack Warning Signs Die-Cut Magnets 50 Love Your Heart E-Z 2 Stick Glancers 50 What to Know About Heart Attacks & Strokes Slideguides 100 assorted Emery Boards 250 A Healthy Heart Is Unbeatable! Wrapped Butter Mints 1 FREE Natural Wicker Basket Set the basket out in a common area and encourage people to take gifts they want as reminders of the importance of a healthy heart

Paperback. Most writing about Jewish education has been preoccupied with two questions: What ought to be taught? And what is the best way to teach it? Ari Y Kelman upends these conventional approaches by asking a different question: How do people learn to engage in Jewish life? This book, by centering learning, provides an innovative way of approaching the questions that are central to Jewish education specifically and to religious education more generally.At the heart of Jewish Education is an innovative alphabetical primer of Jewish educational values, qualities, frameworks, catalysts, and technologies which explore the historical ways in which Jewish communities have produced and transmitted knowledge. The book examines the tension between Jewish education and Jewish Studies to argue that shifting the locus of inquiry from what people ought to know to how do people learn can provide an understanding of Jewish education that both draws on historical precedent and points to the future of Jewish knowledge. Jewish education has been dominated by two concerns: What ought to be taught? And what is the best way to teach it? This book upends the conventional approaches by asking a different question: How do people learn to engage in Jewish life? Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

When and in what circumstances did seafaring begin and how is it understood from the perspectives of maritime technology? This volume explores key themes in maritime prehistory from the perspective of seafaring, discussing the circumstances and incentives of seafaring development, its patterning in relation to periods of migration and trade and the relationship between sailing and society. The sea was dangerous and difficult to predict, but from at least the Middle Palaeolithic people sought its resources and attempted to move on its surface or beneath. The evolution of watercraft facilitated coastal foraging, fishing, hunting and travel, and the later development of sailing allowed long offshore passages, fundamental to all other sea-borne activities and interests. Increasing maritime exploration, migration, trade and colonialism together stimulated the integrating effects of globalization, describe a developing reach and complexity in human affairs that is comparable with, and in various ways holds up a mirror to, the course of terrestrial prehistory across the late Quaternary. The history of the sea, no less than that of the land, speaks to the development of modern humanity and the discussions in Global Origins of Seafaring will make a strong contribution to the construction of a better theoretical framework for seafaring studies.

The Ready-Set-Learn series has just what parents want: fun-filled activities to give their children a head start on learning the basic skills needed for success in school. The 7" x 9" size is just right for a young child. Colorful stickers provide motivation. An incentive chart highlights the child's progress. A ribbon sticker rewards the child for a job well done. Choose from dozens of titles that focus on alphabet, numbers, reading, math, mazes, puzzles, word games, printing, cursive writing and more. 64pp

The book... succeeds at refining elements in the problem that semiotics and theater represent to and for one another." ―ChoiceThe Semiotics of Performance surprisingly retains its revelatory freshness, and actually opens up areas of reseach that could very well supply new incentives for further probing into what semiotics can offer to the study of theatre." ―Theatre Survey

Why do people choose the careers they do? What factors cause people to be satisfied with their work? No single work did more to make concepts like motive, goal incentive, and attitude part of the workplace vocabulary. This landmark work, originally published in 1964, integrates the work of hundreds of researchers in individual workplace behavior to explain choice of work, job satisfaction, and job performance. Includes an extensive new introduction that highlights and updates his model for current organization behavior educators and students, as well as professionals who must extract the highest levels of productivity from today's downsized workforces.

Environmental problems like global climate change and stratospheric ozone depletion can only be remedied if states cooperate with one another. But sovereign states usually care only about their own interests. So states must somehow restructure the incentives to make cooperation pay. This is what treaties are meant to do.A few treaties, such as the Montreal Protocol on Substances that Deplete the Ozone Layer, succeed. Most, however, fail to alter the state behavior appreciably. This book develops theory that explains both the successes and the failures. In particular, the book explains when treaties are needed, why some work better than others, and how treaty design can be improved. The best treaties strategically manipulate the incentives states have to exploit the environment, and the theory developed in this book shows how treaties can do this.The theory integrates a number of disciplines, including economics, political science, international law, negotiation analysis, and game theory. It also offers a coherent and consistent approach. The essential assumption is that treaties be self-enforcing that is, individually rational, collectively rational and fair.The book applies the theory to a number of environmental problems. It provides information on more than three-hundred treaties, and analyses a number of case studies in detail. These include depletion of the ozone layer, whaling, pollution of the Rhine, acid rain, over-fishing, pollution of the oceans, and global climate change.The essential lesson of the book is that treaties should not just tell countries what to do. Treaties must make it in the interests of countries to behave differently. That is, they must restructure the underlying game. Most importantly, they must create incentives for states to participate in a treaty and for parties to comply.

Why do people choose the careers they do? What factors cause peopleto be satisfied with their work? No single work did more to makeconcepts like motive, goal incentive, and attitude part of theworkplace vocabulary. This landmark work, originally published in 1964, integrates thework of hundreds of researchers in individual workplace behavior toexplain choice of work, job satisfaction, and job performance.Includes an extensive new introduction that highlights and updateshis model for current organization behavior educators and students,as well as professionals who must extract the highest levels ofproductivity from today's downsized workforces.

The beauty of science may be pure and eternal, but the practice of science costs money. And scientists, being human, respond to incentives and costs, in money and glory. Choosing a research topic, deciding what papers to write and where to publish them, sticking with a familiar area or going into something new―the payoff may be tenure or a job at a highly ranked university or a prestigious award or a bump in salary. The risk may be not getting any of that.At a time when science is seen as an engine of economic growth, Paula Stephan brings a keen understanding of the ongoing cost-benefit calculations made by individuals and institutions as they compete for resources and reputation. She shows how universities offload risks by increasing the percentage of non-tenure-track faculty, requiring tenured faculty to pay salaries from outside grants, and staffing labs with foreign workers on temporary visas. With funding tight, investigators pursue safe projects rather than less fundable ones with uncertain but potentially path-breaking outcomes. Career prospects in science are increasingly dismal for the young because of ever-lengthening apprenticeships, scarcity of permanent academic positions, and the difficulty of getting funded.Vivid, thorough, and bold, How Economics Shapes Science highlights the growing gap between the haves and have-nots―especially the vast imbalance between the biomedical sciences and physics/engineering―and offers a persuasive vision of a more productive, more creative research system that would lead and benefit the world.

What every parent needs to know about negotiating, incentives, outsourcing, and other strategies to solve the economic management problem that is parenting. Like any new parent, Joshua Gans felt joy mixed with anxiety upon the birth of his first child. Who was this blanket-swaddled small person and what did she want? Unlike most parents, however, Gans is an economist, and he began to apply the tools of his trade to raising his children. He saw his new life as one big economic management problem―and if economics helped him think about parenting, parenting illuminated certain economic principles. Parentonomics is the entertaining, enlightening, and often hilarious fruit of his “research.” Incentives, Gans shows us, are as risky in parenting as in business. An older sister who is recruited to help toilet train her younger brother for a share in the reward given for each successful visit to the bathroom, for example, could give the trainee drinks of water to make the rewards more frequent. (Economics later offered another, better toilet training solution: outsourcing. For their third child, Gans and his wife put it in the hands of professionals―the day care providers.) Gans gives us the parentonomic view of delivery (if the mother shares her pain by yelling at the father, doesn't it really create more aggregate pain?), sleep (the screams of a baby are like an offer: “I'll stop screaming if you give me attention”), food (a question of marketing), travel (“the best thing you can say about traveling with children is that they are worse than baggage”), punishment (and threat credibility), birthday party time management, and more. Parents: if you're reading Parentonomics in the presence of other people, you'll be unable to keep yourself from reading the funny parts out loud. And if you're reading it late at night and wake a child with your laughter―well, you'll have some guidelines for negotiating a return to bed.

You can't copyright facts, but is news a category unto itself? Without legal protection for the "ownership" of news, what incentive does a news organization have to invest in producing quality journalism that serves the public good? This book explores the intertwined histories of journalism and copyright law in the United States and Great Britain, revealing how shifts in technology, government policy, and publishing strategy have shaped the media landscape. Publishers have long sought to treat news as exclusive to protect their investments against copying or "free riding." But over the centuries, arguments about the vital role of newspapers and the need for information to circulate have made it difficult to defend property rights in news. Beginning with the earliest printed news publications and ending with the Internet, Will Slauter traces these countervailing trends, offering a fresh perspective on debates about copyright and efforts to control the flow of news.

The CPA exam is changing. You need to change as well...to a book that better prepares you for the CPA exam and for business. This is the only book of its kind that demonstrates how to prepare financial reports and then how to analyze what those numbers really mean. Every manager has incentives to present his or her firm in the most favorable light to lenders, equity investors and others. And, every manager wants to use the flexibility allowed by GAAP to manage the firm's earnings to achieve certain goals. Revsine, Collins, and Johnson explain these incentives and help readers spot cases of earnings management, which disguises a firm's true performance. For anyone preparing to take the CPA exam, and for anyone who wants or needs a working knowledge of accounting, financial reporting, and financial statement analysis.

The beauty of science may be pure and eternal, but the practice of science costs money. And scientists, being human, respond to incentives and costs, in money and glory. Choosing a research topic, deciding what papers to write and where to publish them, sticking with a familiar area or going into something new―the payoff may be tenure or a job at a highly ranked university or a prestigious award or a bump in salary. The risk may be not getting any of that.At a time when science is seen as an engine of economic growth, Paula Stephan brings a keen understanding of the ongoing cost-benefit calculations made by individuals and institutions as they compete for resources and reputation. She shows how universities offload risks by increasing the percentage of non-tenure-track faculty, requiring tenured faculty to pay salaries from outside grants, and staffing labs with foreign workers on temporary visas. With funding tight, investigators pursue safe projects rather than less fundable ones with uncertain but potentially path-breaking outcomes. Career prospects in science are increasingly dismal for the young because of ever-lengthening apprenticeships, scarcity of permanent academic positions, and the difficulty of getting funded.Vivid, thorough, and bold, How Economics Shapes Science highlights the growing gap between the haves and have-nots―especially the vast imbalance between the biomedical sciences and physics/engineering―and offers a persuasive vision of a more productive, more creative research system that would lead and benefit the world.

As a result of the proliferation of 401(k) and similar plans, corporate downsizing, and early retirement incentives, increasing numbers of Americans each year are faced with the biggest investment decision of their lives: what to do with a lump sum distribution. And the implications of their decision can be staggering.This practical handbook, written by a financial consultant who has handled hundreds of lump sum distributions for clients, cuts through the confusion - addressing the reader's most important fears and questions as well as all the complex tax, investment, and personal planning issues involved.Filled with clear guidance, proven strategies, charts, worksheets, and case histories, The Lump Sum Handbook discusses in depth how to handle an IRA rollover and sidestep a costly new pitfall before it's too late; provides much-needed advice for people who have only 60 days to make a lump sum decision because of an unexpected termination; clarifies the pros and cons of accepting an early retirement or early buyout offer; suggests tax strategies that can help readers avoid losing up to 80% of a lump sum to federal and state taxes; shows how to select the appropriate investment for your particular situation...including mutual funds, stocks or bonds, or various types of annuities; reveals tested ways to minimize or eliminate estate taxes; spells out how IRAs and other retirement savings can be protected from nursing home costs, damaging divorce settlements, and other catastrophes; and will also prove invaluable to brokers, accountants, attorneys, and financial planning professionals who are helping clients make investment and retirement-planning decisions.

Why do people choose the careers they do? What factors cause peopleto be satisfied with their work? No single work did more to makeconcepts like motive, goal incentive, and attitude part of theworkplace vocabulary. This landmark work, originally published in 1964, integrates thework of hundreds of researchers in individual workplace behavior toexplain choice of work, job satisfaction, and job performance.Includes an extensive new introduction that highlights and updateshis model for current organization behavior educators and students,as well as professionals who must extract the highest levels ofproductivity from today's downsized workforces.