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Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events it maps out what people experience as rude, where and when this happens, and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.

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Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events it maps out what people experience as rude, where and when this happens, and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.

Book is in NEW condition. 0.94

Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they’re “just teasing” and we’re “too sensitive,” coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how “rude” behavior can sometimes be beneficial—and “polite” behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.

This important book addresses the prevalence of faculty incivility, camouflaged aggression, and the rise of an academic bully culture in higher education. The authors show how to recognize a bully culture that may form as a result of institutional norms, organizational structure, academic culture, and systemic changes. Filled with real-life examples, the book offers research-based suggestions for dealing with this disruptive and negative behavior in the academic workplace.

Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Several studies have examined workplace bullying in the general population or in the K-12 student population. This book examines the manifestation of workplace bullying in American Higher Education Administration. After surveying over 175 four-year colleges and universities in an independent study, Hollis confirms that workplace bullying occurs at alarming rates in higher education. Further, this study calculates the cost of employee disengagement. Staff who have been bullied either seek to separate from an institution or mentally "check out" as a way of enduring a bully. In the midst of souring tuition costs, no organization can afford the millions of dollars lost to employee disengagement due to a bully. After gathering data through surveys and several interviews with administrators in higher education, Hollis develops a model for a healthy workplace specifically for higher education, which is also applicable to the general population. The model offers solutions for the leadership and organizational level, middle managers, and for the bullies who are seeking healthier management strategies. While this book is an academic study, the writing is accessible, reflects on popular culture at times, and considers the urgency of workplace bullying in relationship to cost, potential accreditation issues, and the personal anguish of the target. The findings and solutions are appropriate for executive leadership, middle management or anyone working in higher education.

New Book. Shipped From Uk. This Book Is Printed On Demand. Established Seller Since 2000.

The majority of Americans think that politics has an “incivility problem” and that this problem is only getting worse. Research demonstrates that negativity and rudeness in politics have been increasing for decades. But how does this tide of impolite-to-outrageous language affect our reactions to media coverage and our political behavior?Disrespectful Democracy offers a new account of the relationship between incivility and political behavior based on a key individual predisposition―conflict orientation. Individuals experience conflict in different ways; some enjoy arguments while others are uncomfortable and avoid confrontation. Drawing on a range of original surveys and experiments, Emily Sydnor contends that the rise of incivility in political media has transformed political involvement. Citizens now need to be able to tolerate or even welcome incivility in the public sphere in order to participate in the democratic process. Yet individuals who are turned off by incivility are not brought back in by civil presentation of issues. Sydnor considers the challenges in evaluating incivility’s normative benefits and harms to the political system: despite some detrimental aspects, certain levels of incivility in certain venues can promote political engagement, and confrontational behavior can be a vital tool in the citizen’s democratic arsenal. A rigorous and empirically informed analysis of political rhetoric and behavior, Disrespectful Democracy also proposes strategies to engage citizens across the range of conflict orientations.

Provides a wealth of proven anti-bullying resources for all nursing settingsThis pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement, "Incivility, Bullying, and Workplace Violence" and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully.Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a "bully-proofing" chapter replete with such useful tools as a bullying checklist, a guide to "de-toxifying" the workplace, and an explanation of the ANA Code of Ethics related to bullying.Key Features:Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategiesBased on the hallmark ANA document “Incivility, Bullying, and Workplace ViolenceContains 10 instructive case studies depicting common bullying scenariosProvides a wealth of anti-bullying resources for use in all nursing settingsOffers overview and chapter objectives and Fast Facts in a Nutshell boxes

Book is in NEW condition. 0.75

1st edition. 288 pages. 9.50x6.50x1.00 inches. In Stock.

It’s time to take our lives back from a world of narcissism, entitlement, and toxic relationships. “Don’t You Know Who I Am?” has become the mantra of the famous and infamous, the entitled and the insecure. It’s the tagline of the modern narcissist. Health and wellness campaigns preach avoidance of unhealthy foods, sedentary lifestyles, tobacco, drugs, and alcohol, but rarely preach avoidance of unhealthy, difficult or toxic people. Yet the health benefits of removing toxic people from your life may have far greater benefits to both physical and psychological health. We need to learn to be better gatekeepers for our minds, bodies, and souls. Narcissism, entitlement, and incivility have become the new world order, and we are all in trouble. They are not only normalized but also increasingly incentivized. They are manifestations of pathological insecurity—insecurities that are experienced at both the individual and societal level. The paradox is that we value these patterns. We venerate them through social media, mainstream media, and consumerism, and they are endemic in political, corporate, academic, and media leaders. There are few lives untouched by narcissists. These relationships infect those who are in them with self-doubt, despair, confusion, anxiety, depression, and the chronic feeling of being “not enough,” all of which make it so difficult to step away and set boundaries. The illusion of hope and the fantasy of redemption can result in years of second chances, and despondency when change never comes. It’s time for a wake-up call. It’s time to stem the tide of narcissism, entitlement, and antagonism, and take our lives back. 

Understanding and minimizing problematic relationships in the workplace are goals shared by those who work in and lead organizations as well as those who study organizations. This volume explores troublesome behaviors and patterns that shape relationships (e.g., hostility, bullying, incivility, and ostracism), presents insights gained from in-depth work on contexts and frameworks (e.g., telework, bureaucracies, cultural dimensions, and tokenism from a feminist perspective), and addresses the potential to restore these relationships to greater wellbeing (e.g., resilience, positive communication, civility, and forgiveness). Written by leading experts on problematic relationships in the workplace, this volume combines scholarship with applications that will be valuable in any organization. The new contributions in this second volume of Problematic Relationships in the Workplace extend the first volume’s work by exploring cutting-edge and emerging issues in the field.

America is “currently fighting its second Civil War.” Partisan politics are “ripping this country apart.” The 2016 election “will go down as the most acrimonious presidential campaign of all.” Such statements have become standard fare in American politics. In a time marked by gridlock and incivility, it seems the only thing Americans can agree on is this: we’re more divided today than we’ve ever been in our history. In Unstable Majorities Morris P. Fiorina surveys American political history to reveal that, in fact, the American public is not experiencing a period of unprecedented polarization. Bypassing the alarmism that defines contemporary punditry, he cites research and historical context that illuminate the forces that shape voting patterns, political parties, and voter behavior. By placing contemporary events in their proper context, he corrects widespread misconceptions and gives reasons to be optimistic about the future of American electoral politics.

Among the incivilities by which nations or individuals provoke and irritate each other, Mr. Burke’s pamphlet on the French Revolution is an extraordinary instance. Neither the People of France, nor the National Assembly, were troubling themselves about the affairs of England, or the English Parliament; and that Mr. Burke should commence an unprovoked attack upon them, both in Parliament and in public, is a conduct that cannot be pardoned on the score of manners, nor justified on that of policy. There is scarcely an epithet of abuse to be found in the English language, with which Mr. Burke has not loaded the French Nation and the National Assembly. Everything which rancour, prejudice, ignorance or knowledge could suggest, is poured forth in the copious fury of near four hundred pages. In the strain and on the plan Mr. Burke was writing, he might have written on to as many thousands. When the tongue or the pen is let loose in a frenzy of passion, it is the man, and not the subject, that becomes exhausted. - Taken from "The Rights Of Man" written by Thomas Paine

For many years, there has been quite a bit of talk about employee engagement as a means to lift corporate profits and reduce absenteeism and turnover. However, this talk has not produced better companies. In fact, the evidence shows that incivility and instances of employee abuse are getting worse. Additionally, with profit as the primary goal of organizations, most employees view any benign treatment they receive as a secondary convenience that will dissipate once corporate fortunes decline. That is, many employees still believe they are expendable in the eyes of their employers. This book turns that equation around by examining the practices of twenty-one companies that put the interests and needs of employees first. Profits are necessary but insufficient for corporate health. The companies featured in this book see it as their mission to offer people a better, more fulfilling life for themselves, and assist with that holistic journey by providing the organizational elements people need to reach their potential. They do this first by creating respectful and kind cultures that treat every person as an equal, sentient partner in the success of the company. Second, they diligently work to satisfy people's basic needs: financial security, belonging, meaning, autonomy, self-acceptance, self-confidence, and growth. The result is a web of fellow-feeling: earnest affection among people who feverishly work to live up to both the high standards of the institution and their obligations to one another. By providing a place where people can do their best work and thrive as individuals and as members of a cohesive community, everyone profits.

Understanding and minimizing problematic relationships in the workplace are goals shared by those who work in and lead organizations as well as those who study organizations. This volume explores troublesome behaviors and patterns that shape relationships (e.g., hostility, bullying, incivility, and ostracism), presents insights gained from in-depth work on contexts and frameworks (e.g., telework, bureaucracies, cultural dimensions, and tokenism from a feminist perspective), and addresses the potential to restore these relationships to greater wellbeing (e.g., resilience, positive communication, civility, and forgiveness). Written by leading experts on problematic relationships in the workplace, this volume combines scholarship with applications that will be valuable in any organization. The new contributions in this second volume of Problematic Relationships in the Workplace extend the first volume’s work by exploring cutting-edge and emerging issues in the field.

2019 Logos Bookstore Association Award for Christianity/Culture2018 WORLD Magazine Book of the Year - Understanding AmericaThe hour is critical. The American republic is suffering its gravest crisis since the Civil War. Conflicts, hostility, and incivility now threaten to tear the country apart. Competing visions have led to a dangerous moment of cultural self-destruction. This is no longer politics as usual, but an era of political warfare where our enemies are not foreign adversaries, but our fellow citizens. Yet the roots of the crisis are deeper than many realize. Os Guinness argues that we face a fundamental crisis of freedom, as America's genius for freedom has become her Achilles' heel. Our society's conflicts are rooted in two rival views of freedom, one embodied in "1776" and the ideals of the American Revolution, and the other in "1789" and the ideals of the French Revolution. Once again America has become a house divided, and Americans must make up their minds as to which freedom to follow. Will the constitutional republic be restored or replaced? This grand treatment of history, civics, and ethics in the Jewish and Christian traditions represents Guinness's definitive exploration of the prospects for human freedom today. He calls for a national conversation on the nature of freedom, and poses key questions for concerned citizens to consider as we face a critical chapter in the American story. He offers readers a checklist by which they can assess the character and consequences of the freedoms they are choosing. In the tradition of Alexis de Tocqueville, Guinness provides a visitor's careful observation of the American experiment. Discover here a stirring vision for faithful citizenship and renewed responsibility for not only the nation but also the watching world.