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This is a comprehensive, practical "How-to" guide to customer-focused software quality assurance, for organizations of all sizes and types. The premise of this book is simple: your customers are the best judge of software quality. Therefore, your customers must be an integral part of your QA program. Learn how to design a QA program that builds on your customers' expectations. Understand how to select the right metrics, test methods, types and tools. Finally, walk through QA program development, and consider the appropriate role of formal evaluation programs such as ISO 9000 and SEI CMM. For anyone faced with building or improving a software quality assurance organization, or building quality into software products. Titles include: QA managers, test managers, software development managers and senior IT executives.

Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

Successful businesses and organizations are continually looking for ways to improve service and customer satisfaction in order to achieve long-term customer loyalty. In light of these goals, software developers must ask the question: how does customer orientation influence traditional approaches, methods, and principles of software development? In this book, a leading software architect and his team of software engineers describe how the idea of customer orientation in an organization leads to the creation of application-oriented software. This book describes what application-oriented software development is and how it can be conceptually and constructively designed with object-oriented techniques. It goes further to describe how to best fit together the many different methodologies and techniques that have been created for object-orientation (such as frameworks, platforms, components, UML, Unified Process, design patterns, and eXtreme Programming) to design and build software for real projects. This book brings together the best of research, development, and day-to-day project work to the task of building large software systems. *Written by and for developers of large, interactive, and long-lived software systems*Includes patterns of proven analysis, design, and documentation techniques*Shows how to develop an appropriate design approach and concrete software development techniques

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!

Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Awaken, mobilize, accelerate, and institutionalize change.   With a rapidly changing environment, aggressive competition, and ever-increasing customer demands, organizations must understand how to effectively adapt to challenges and find opportunities to successfully implement change. Bridging current theory with practical applications, Organizational Change: An Action-Oriented Toolkit, Third Edition combines conceptual models with concrete examples and useful exercises to dramatically improve the knowledge, skills, and abilities of students in creating effective change. Students will learn to identify needs, communicate a powerful vision, and engage others in the process. This unique toolkit by Tupper Cawsey, Gene Deszca, and Cynthia Ingols will provide readers with practical insights and tools to implement, measure, and monitor sustainable change initiatives to guide organizations to desired outcomes.

Successful businesses and organizations are continually looking for ways to improve service and customer satisfaction in order to achieve long-term customer loyalty. In light of these goals, software developers must ask the question: how does customer orientation influence traditional approaches, methods, and principles of software development? In this book, a leading software architect and his team of software engineers describe how the idea of customer orientation in an organization leads to the creation of application-oriented software. This book describes what application-oriented software development is and how it can be conceptually and constructively designed with object-oriented techniques. It goes further to describe how to best fit together the many different methodologies and techniques that have been created for object-orientation (such as frameworks, platforms, components, UML, Unified Process, design patterns, and eXtreme Programming) to design and build software for real projects. This book brings together the best of research, development, and day-to-day project work to the task of building large software systems. *Written by and for developers of large, interactive, and long-lived software systems*Includes patterns of proven analysis, design, and documentation techniques*Shows how to develop an appropriate design approach and concrete software development techniques

Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

The globalization of companies is the involvement of customers, producers, suppliers, and other stakeholders in the global marketing process. Global marketing therefore reflects the trend of firms selling products and services across many countries around the world. Drawing on an incomparable breadth of international examples, Svend Hollensen not only demonstrates how global marketing works, but also how it relates to real decisions around the world.

New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.