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Incidents of aggression and escalated behavior, which can lead to workplace violence happen every second, minute and hour of each day in the United States. OSHA and the CDC have declared that workplace violence is now an epidemic in some industries. Hospitals, government, law enforcement and corporate security continue to tighten down, but there are steps YOU can take, as an individual, to de-escalate upset, angry and volatile individuals. The AVADE® De-Escalation Student Guide is a practical, insightful training manual which provides informative, proactive prevention strategies and interventions that can help you diffuse and de-escalate angry and aggressive individuals.

I have had the opportunity to review and read THE THIN BLUE LIFELINE and I cannot recommend this book highly enough. This moves policing communication so far beyond "Verbal Judo" and "Tac Com" that those systems cannot even compare (though, to be sure, there are some similar techniques that they utilise in those systems). It is relevant, well-written, operationally-based, and goes to the heart of the matter in dealing with people who are in crisis - not just for dealing with "mentally ill" folks - but virtually everyone with whom police officers come into contact. In an age where police officers are under increasing pressure to move from call-to-call, there can be accompanying pressure to resolve situations more quickly than they should be resolved - which, when time is compressed, usually leads to the application of physical force. This book offers perspective, is incredibly insightful and will help officers recognize specific issues and conditions. It provides real-world, usable tools, tactics and techniques to help resolve situations at the preferred threshold of "Officer Presence" and "Communication." If you own books such as: The Art of War; Sharpening the Warrior's Edge, On Killing, Training at the Speed of Life, Police Pistolcraft, Warfighting, Terror at Beslan, On Combat, or The Green Beret in You -you MUST add this extremely relevant text to your library. I wish I had read this book 25 years ago. - Joel A. Johnston Staff Sergeant 1314 Use of Force & Municipal ERT Coordinator Province of British Columbia

Book by Brzoska, Michael, Pearson, Frederic S.

This practical guide provides a complete picture of how non-physical and physical interventions can be used to manage behaviour and keep children with autism spectrum disorders or emotional, social and behavioural difficulties safe.With clear advice and strategies that can be easily implemented in practice, Steve Brown explores various options and interventions, and explains how professionals can manage the behaviour of children (aged 3-18) in the safest possible way, promoting assertiveness and confidence. He includes a range of de-escalation and behaviour management strategies, information on risk assessments and legalities, advice on how to create safe spaces, insight into non-verbal communication and positive listening, and an honest and open discussion about the important role of physical interventions and positive handling techniques.Providing clarity and insight into this complex subject, this book will allow professionals working with children and young people with ASD or ESBD to use non-physical interventions with confidence and understand the role of physical interventions as a last resort, within a legal framework.

I have had the opportunity to review and read THE THIN BLUE LIFELINE and I cannot recommend this book highly enough. This moves policing communication so far beyond "Verbal Judo" and "Tac Com" that those systems cannot even compare (though, to be sure, there are some similar techniques that they utilise in those systems). It is relevant, well-written, operationally-based, and goes to the heart of the matter in dealing with people who are in crisis - not just for dealing with "mentally ill" folks - but virtually everyone with whom police officers come into contact. In an age where police officers are under increasing pressure to move from call-to-call, there can be accompanying pressure to resolve situations more quickly than they should be resolved - which, when time is compressed, usually leads to the application of physical force. This book offers perspective, is incredibly insightful and will help officers recognize specific issues and conditions. It provides real-world, usable tools, tactics and techniques to help resolve situations at the preferred threshold of "Officer Presence" and "Communication." If you own books such as: The Art of War; Sharpening the Warrior's Edge, On Killing, Training at the Speed of Life, Police Pistolcraft, Warfighting, Terror at Beslan, On Combat, or The Green Beret in You -you MUST add this extremely relevant text to your library. I wish I had read this book 25 years ago. - Joel A. Johnston Staff Sergeant 1314 Use of Force & Municipal ERT Coordinator Province of British Columbia

This manual teaches the fundamentals of Vistelar's customer service and conflict management tactics. It is designed specifically for law enforcement professionals and can be read in conjunction with Vistelar's live and online training programs or as a stand-alone guide for learning how to better manage conflict in both one's professional and personal lives. By reading this manual, you will learn how to interact with anyone - in person, by phone or in writing - and to: Not cause or unnecessarily escalate conflict Confidently deal with verbal abuse Engage in difficult conversations Know what to do when word-based tactics fail and it is time to take appropriate action Effectively de-escalate conflict Persuade others to cooperate Stay safe in crisis situations Look good on camera no matter where an interaction ends up Agency benefits include higher levels of citizen satisfaction, reduced complaints and legal liability, less use-of-force incidents, better officer morale, and protected agency reputation and culture

Student disruption at school can take up an enormous amount of time, energy, and even financial resources. Confrontations can result not only in personal stress for both students and teachers, but in conflicts that involve families and the larger community. However, it's not always easy to know what to do or how to respond.In this original and highly engaging book, Emma Van der Klift suggests that "cross-pollination" - applying the lenses of one field to the issues faced by another - can generate unexpected insights and open new ways to think and act. Based on a year's worth of fascinating interviews with hostage negotiators from all over North America, this book shows how crisis negotiators de-escalate distraught individuals through communication. Instead of relying on either punishment, reward or directives – something commonly done in education – hostage negotiators rely on listening and support and are successful in resolving more than 90 percent of the issues they are called upon to negotiate without loss of life, injury, or the use of coercion. This book offers a wealth of suggestions and advice from negotiators, and is not only about how we can help someone to de-escalate when they are in crisis, but also, and perhaps most importantly, about how we can learn to effectively de-escalate ourselves during difficult interchanges.

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference. It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives. By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to: · Not cause or unnecessarily escalate conflict · Confidently deal with verbal abuse · Engage in difficult conversations · Know what to do when word-based tactics fail and it is time to take appropriate action · Effectively de-escalate conflict · Persuade others to cooperate · Stay safe in crisis situations · Look good on camera no matter where an interaction ends up

Student disruption at school can take up an enormous amount of time, energy, and even financial resources. Confrontations can result not only in personal stress for both students and teachers, but in conflicts that involve families and the larger community. However, it's not always easy to know what to do or how to respond.In this original and highly engaging book, Emma Van der Klift suggests that "cross-pollination" - applying the lenses of one field to the issues faced by another - can generate unexpected insights and open new ways to think and act. Based on a year's worth of fascinating interviews with hostage negotiators from all over North America, this book shows how crisis negotiators de-escalate distraught individuals through communication. Instead of relying on either punishment, reward or directives – something commonly done in education – hostage negotiators rely on listening and support and are successful in resolving more than 90 percent of the issues they are called upon to negotiate without loss of life, injury, or the use of coercion. This book offers a wealth of suggestions and advice from negotiators, and is not only about how we can help someone to de-escalate when they are in crisis, but also, and perhaps most importantly, about how we can learn to effectively de-escalate ourselves during difficult interchanges.

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference. It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives. By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to: · Not cause or unnecessarily escalate conflict · Confidently deal with verbal abuse · Engage in difficult conversations · Know what to do when word-based tactics fail and it is time to take appropriate action · Effectively de-escalate conflict · Persuade others to cooperate · Stay safe in crisis situations · Look good on camera no matter where an interaction ends up

This work stresses the importance, in making any choice of strategies-including the decision to use or refrain from using nuclear weapons-of gauging the intent behind the opponent's military moves. Dr. Brodie also suggests that the use or threat of use of tactical nuclear weapons may lead to de-escalation, that is, may check rather than promote the expansion of hostilities. The author applies his ideas about escalation to several imagined situations, examining them in relation to experiences in Europe, in the second Cuba crisis, and in Asia.Originally published in 1966.The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

This work stresses the importance, in making any choice of strategies-including the decision to use or refrain from using nuclear weapons-of gauging the intent behind the opponent's military moves. Dr. Brodie also suggests that the use or threat of use of tactical nuclear weapons may lead to de-escalation, that is, may check rather than promote the expansion of hostilities. The author applies his ideas about escalation to several imagined situations, examining them in relation to experiences in Europe, in the second Cuba crisis, and in Asia.Originally published in 1966.The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

Violent incidents are more than four times as likely to occur in healthcare settings than in other professional workplaces, taking a toll on healthcare workers and spurring providers and policymakers to solve the increasing impact of violence.The most beneficial method of preventing healthcare violence is de-escalation using therapeutic communication and interventions to defuse emotional tension. In De-Escalating Violence in Healthcare, author S. E. McKnight provides tools and techniques to help nurses and other healthcare professionals manage aggressive behavior and foster a safer workplace. Readers will learn to:Understand the variables, risk factors, and triggers of aggression and violence Assess mental health status and practice conflict resolution and crisis interventionIdentify and manage difficult behavioral issues associated with schizophrenia, dementia, bipolar disorder, anxiety, and other conditionsFoster a caring and healing environment to reduce violenceBuild a healthcare violence prevention program

Violent incidents are more than four times as likely to occur in healthcare settings than in other professional workplaces, taking a toll on healthcare workers and spurring providers and policymakers to solve the increasing impact of violence.The most beneficial method of preventing healthcare violence is de-escalation using therapeutic communication and interventions to defuse emotional tension. In De-Escalating Violence in Healthcare, author S. E. McKnight provides tools and techniques to help nurses and other healthcare professionals manage aggressive behavior and foster a safer workplace. Readers will learn to:Understand the variables, risk factors, and triggers of aggression and violence Assess mental health status and practice conflict resolution and crisis interventionIdentify and manage difficult behavioral issues associated with schizophrenia, dementia, bipolar disorder, anxiety, and other conditionsFoster a caring and healing environment to reduce violenceBuild a healthcare violence prevention program

In this text, political scientists, psychologists, sociologists and historians examine over a dozen international cases to understand what causes a society's ethnic conflicts to either escalate or de-escalate. They highlight the role of group identification in the escalation of ethnic conflict.

In this text, political scientists, psychologists, sociologists and historians examine over a dozen international cases to understand what causes a society's ethnic conflicts to either escalate or de-escalate. They highlight the role of group identification in the escalation of ethnic conflict.